Prepare for your OPTIK TV installation

Tips to ensure your installation day goes smoothly

Follow these reminders to ensure a smooth and speedy installation experience.

Before the installation day

You should receive a reminder email a few days prior to the installation date you arranged. To change your installation date or add equipment, contact customer service at 310-1212 at least 24 hours in advance.

Prepare for a smooth installation

  • Have an adult (18 years of age or older) present on site that is informed of designated location for the wires or equipment to be installed
  • Ensure that the person will be present for the entire duration of the installation, as our technician will otherwise have to leave the premises
  • If you live in an apartment or condo, contact your landlord or property manager in advance to arrange access to your building’s telephone room, if necessary.
  • Make sure you have on hand the equipment required to configure your devices on site.
  • Make sure your pets are safely secured for the duration of the installation
  • Move any furniture blocking access to telephone and computer connections, and ensure TVs, computers or phones are placed where you would like them to be installed
  • There may be additional installation charges if you consent to extra hardware or extra wiring work

Helpful reminders when switching providers

  • If you have an email address with your previous provider, you may want to transfer your pictures, files and documents to your new email address.
  • Remember to return equipment to your old provider, such as digital boxes and modems, if required

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