Manage emergency contact information

1. From your mobile app or web portal dashboard, select the button in the top left-hand corner
   
2. Select Monitoring Settings
   

1. Press on Location Phone Numbers
   
2. Enter or modify your phone number directly in the Phone number box
   
3. Press on the check mark located in the top-right corner to save the changes

1. Press on Emergency Contacts
2. Press on Add contact
   
3. Press on Add from your contacts or manually
   
4. Enter the first name, name, phone number and verbal password
   
5. Press on the check mark located in the top-right corner to save the changes

1. Press on Emergency Contacts
2. Press on the contact you wish to modify
3. Press on the pencil icon
4. Modify the information (first name, name, phone number, verbal password)
   
5. Press on the check mark located in the top-right corner to save the changes

1. Press on Emergency Contacts
2. Press on the contact you wish to delete
3. Press on the recycle bin located in the top-right corner
   
4. Confirm the deletion

1. Press on Emergency Contacts
2. Press on Sort located in the top-right corner
3. Drag the contact (upward or downward) where you want it by keeping your finger on the two horizontal bars
   
4. Once the contact is where you want it, press on Save located in the top-right corner

1. Click on Settings
   
2. Click on Monitoring Station

This is the first number our Monitoring Station will call in the event of an alarm. We highly recommend that you provide a number that will put us in touch with someone at your premises, for example a landline or a mobile number of someone who is mostly likely to be onsite, in order for our Central Monitoring Station to verify what is happening at your premises.

If you don't provide a location phone number, the Central Monitoring Station will proceed to the next course of action. In the case of intrusion and panic alarms, this is contacting your emergency contact list to verify the alarm event.

In the case of a fire alarm, we proceed to dispatch emergency service providers. These alarm protocols are shaped by the industry best practices to ensure your safety.

1. Enter or modify your phone number directly in the box “Phone number”.
2. Check the box that confirms you agree to follow the local regulations
3. Click on Update

If an alarm is unable to be verified by calling the Location Phone Number, the Central Monitoring Station will contact your emergency contacts in the specified order. Your emergency contacts will be asked to verify the alarm event and if the alarm is unable to be verified, the Monitoring Station will proceed to the next course of action.

Depending on the type of the alarm event, these numbers may be contacted either before or after a dispatch to the authorities has been made. It is recommended that the first contact is the primary user, such as yourself or a person most commonly at or near the location.

TELUS requests you keep 2 emergency contacts at all times (excluding your personal cell phone number).

1. Click on Add
   
2. Enter the first name, name, verbal password
3. Enter the phone number and the phone type
   
4. Select the order
5. Check the box that confirms you agree to follow the local regulations
   
6. Click on Update

1. Modify the information you want (first name, name, password, phone number, order)
2. Check the box that confirms you agree to follow the local regulations
3. Click on Update

1. Click on the recycle bin
2. Check the box that confirms you agree to follow the local regulations
3. Click on Update

Please note the system does not allow you to delete all your emergency contacts. It requires that you have at least one emergency contact at all times. Nevertheless, even though the system allows you to have one emergency contact, TELUS requests you keep 2 emergency contacts at all times (excluding your personal cell phone number).