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Manage emergency contact information
Instructions on how to manage your location phone number, location password and emergency contacts
Changing emergency contacts on the mobile app
To enter or modify your phone number
To add a new contact
To modify a contact’s information
To delete a contact
To modify the contact’s order
Modification of your emergency contacts on the web portal
Location phone number
This is the first number our Monitoring Station will call in the event of an alarm. We highly recommend that you provide a number that will put us in touch with someone at your premises, for example a landline or a mobile number of someone who is mostly likely to be onsite, in order for our Central Monitoring Station to verify what is happening at your premises.
If you don't provide a location phone number, the Central Monitoring Station will proceed to the next course of action. In the case of intrusion and panic alarms, this is contacting your emergency contact list to verify the alarm event.
In the case of a fire alarm, we proceed to dispatch emergency service providers. These alarm protocols are shaped by the industry best practices to ensure your safety.
To enter or modify your phone number
Emergency contacts
If an alarm is unable to be verified by calling the Location Phone Number, the Central Monitoring Station will contact your emergency contacts in the specified order. Your emergency contacts will be asked to verify the alarm event and if the alarm is unable to be verified, the Monitoring Station will proceed to the next course of action.
Depending on the type of the alarm event, these numbers may be contacted either before or after a dispatch to the authorities has been made. It is recommended that the first contact is the primary user, such as yourself or a person most commonly at or near the location.
TELUS requests you keep 2 emergency contacts at all times (excluding your personal cell phone number).
To add a new contact
To modify a contact’s information
To delete a contact
Please note the system does not allow you to delete all your emergency contacts. It requires that you have at least one emergency contact at all times. Nevertheless, even though the system allows you to have one emergency contact, TELUS requests you keep 2 emergency contacts at all times (excluding your personal cell phone number).
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This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.
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