Log in to My TELUS with 2-step verification

When you log in on a device or browser that we do not recognize, you will be prompted to enter a code. Here’s how to retrieve it:

1. Open the My TELUS app on your primary phone. Your primary phone is the device you used when setting up 2-step verification.

2. If you’re already logged into the app, you’ll see the verification code screen immediately upon opening the app

   

   If you don’t see it immediately, select Menu > Contact and security settings > Get verification code

   

3. If you’re not logged into the app, you can get your code by selecting Get a verification code on the app login screen

   

4. Once you have your 6-digit verification code, enter it on the device or browser you’re trying to log in on, then select Submit

   

Tip: Make sure you enter the code immediately, as it will refresh every 30 seconds for your security.

If you don’t have your primary phone with you, you can use your recovery method to log in.

1. Select Need more help logging in?

   

2. Select use your recovery method

   

3. A 6-digit verification code will be sent to the recovery method you set up. This could be an email or phone number, depending on what you selected during setup

4. Once you have your verification code, enter it on the device or browser you’re trying to log in on, then select Submit

   

If you don’t have your primary phone with you, you can use your backup codes to log in.

1. Select Need more help logging in?

   

2. Select use a backup code

   

3. Find your backup codes where you saved them or wrote them down during setup

4. Enter one of your 6-digit backup codes on the device or browser you’re trying to log in on, then select Submit

   

Tip: Backup codes can only be used once, so make sure you’re not using a previously used backup code.

When you log in on a new device or browser and are asked to provide a verification code, you are given the opportunity to trust that device. This means that the next time you log in on that device and browser, you won’t be asked for a verification code.

You can view your trusted devices at any time in the My TELUS app:

1. Open the My TELUS app and log in if needed

2. Select the three horizontal line menu icon

   

3. Select Contact and security settings

   

4. Select 2-step verification

   

5. Select Trusted devices

   

Note: We do not recommend this option for a shared or public computer, as it could expose your account to a security risk.