Learn about Stream+ — For TELUS Business customers

Stream+ is a bundle of Canada’s top streaming services:

These bundles are available to TELUS Business Mobility customers via the

Subscription on Demand platform

. There is no commitment tied to the service, so you can enjoy it for as long as you like and cancel anytime.

To learn more about the features of each service, refer to the following support pages:

Once you add Stream+ to a Mobility plan and activate your Netflix, Disney+ and Amazon Prime accounts, you're all set to start watching on your TV, laptop, smartphone or tablet. For more information on device compatibility, refer to the following support pages:

To start watching your favourite movies and shows, you must first activate your Netflix, Disney+ and Amazon Prime accounts in My TELUS. This can be done at time of purchase by completing the steps below:

You can cancel your subscription at any time to stop the auto-renewal at your next billing date. Once cancelled, you’ll continue to receive your subscription services until your next billing date.

If you change your mind, you can always renew your subscription. To cancel or renew, follow the steps below:

After canceling Stream+, you’ll receive an email confirming the details and end date of your subscription.

:

If you cancel Stream+, you will no longer have access to your streaming accounts through TELUS. Your subscription may automatically renew with the streaming service provider if your previous method of payment is still on your account and up to date. Otherwise, you may have to update your payment information to resume service with the streaming service provider.

For more information, refer to the following support pages:

You’ll be charged for Stream+ starting on the day of your purchase. If you’re new to TELUS Business and are waiting for your device and/or SIM card to be shipped to you, you won't be charged for Stream+ until your order is shipped.

: After you add Stream+ to your account, you should activate and link your existing Netflix, Disney+, Amazon Prime accounts in

My TELUS

to avoid double billing.

If you’re still being billed by the streaming service provider after linking your accounts, refer to the support pages below.

Your subscription starts as soon as you complete your order on telus.com. Once you see the page, your order has been processed.

The next step is to activate your subscription from the activation email sent to the email address you provided at the time of purchase.

Only account managers on your account can subscribe for Stream+. Other account members trying to access Stream+ will see a message directing them to the account manager.

All products on our platform are billed directly to your credit card, Mastercard Debit card, or Visa Debit card. Subscriptions do not appear on your regular TELUS monthly bill.

To review your receipts, follow the steps below:

For a more detailed summary, select . This will bring up a pop-up displaying detailed information. Select if you’d like a paper copy.

Subscription services will be billed on the same day of every month based on the day of the month that you ordered Stream+. For example: If you ordered Stream+ on the ninth day of the month, you’ll be charged on the ninth day of every month.

To find out the day you're billed each month, refer to your monthly receipts. These can be accessed on

My TELUS

by going to and clicking on .

You can change your credit card information at any time by following the steps below:

A confirmation message will appear to confirm your card has been updated.

To update your contact details in your account, follow the steps below:

We’re not able to look into why your payment was declined. To find out the reason, contact your financial institution.

There are no changes to your existing Stream+ bundle (Netflix, Apple TV+ and discovery+). If you want to purchase the new Stream+ bundle, you’ll need to remove the original Stream+ add-on to avoid double billing.

If you’re upgrading your service from Stream+ Basic to Stream+ Premium, you’ll see the change take effect immediately. You’ll also receive a prorated refund for Stream+ Basic and will start being charged for Stream+ Premium immediately.

If you’re downgrading your service from Stream+ Premium to Stream+ Basic, access to your current streaming services will remain unchanged until the end of your current billing cycle. After your billing cycle is complete, you’ll then be charged the price for Stream+ Basic.

The option to add an extra member to your main Netflix account is not yet available to Stream+ customers. In order to continue having the convenience of paying for Netflix through TELUS, we recommend that the outside user set up their own account.

Yes, all Canadian Amazon Prime customers will start seeing ads while watching Prime Video effective February 5, 2024.

To remove the advertisements, you’ll need to upgrade your Prime account to the ad-free option for an additional $2.99 per month. Go to

amazon.com/primevideoadfree

to upgrade your account.

You can simply link your existing accounts to Stream+ during activation, eliminating the need to recreate your profile. You won’t lose track of your favorite shows, purchases, downloaded content or watch history.

Here are the features included in Stream+ Basic and Stream+ Premium.

Access hard-to-find TELUS originals, TELUS Presents and STORYHIVE shows on TELUS Films & Series.

You can watch it via the TELUS TV+ app, available for download on iOS and Android mobile devices, Apple TV, Android TV or on your web browser at

telustvplus.com

. Visit

telus.com/TELUSTVPlusApp

for more information.

Refunds are not provided for subscriptions unless you live in Quebec, where you’ll be provided a pro-rated refund upon cancellation. If you live outside of Quebec and choose to cancel a subscription, your service will continue until the end of your billing cycle.

At the end of your billing cycle, auto-renewal will be disabled and you’ll no longer be billed for Stream+.