Main control panel
Familiarize yourself with your main control panel
Using another system?
The security panel user guide is a handy reference with extensive information on all available features.
To ensure you have the appropriate time to familiarize yourself with your new alarm system and reduce the chance of unnecessary false alarms, the default of your security system is to remain on a test mode for 48 hours following your installation. Your services will still be monitored during this time, however two-way voice will not be activated and no emergency services will be dispatched via our Central Monitoring Station.
Selecting the padlock icon on the Ready to Arm screen allows you to arm your panel in Stay or Away mode:
Stay: Arming your system in Stay mode only arms the system perimeter and is typically used during the night when occupants are sleeping.
Away: Arming your system in Away mode arms all the sensors attached to your alarm system and is typically used when occupants are out of the home.
All sensors must be closed before you are able to arm your system from the panel. Bypassed sensors offer no protection and cannot cause an alarm. Use bypass if you want to arm your system with one or more sensors open and intentionally unprotected.
Active sensors can be seen under the ACTIVE category. These sensors will be bypassed automatically as you arm your system.
You can also manually bypass any sensors at time of arming by selecting the ALL category, then selecting the specific sensors you want to bypass.
With the new security system, you are now able to pair up to 5 devices to your panel for auto-disarm capability. You can also pair a phone to a specific partition if you have partitions setup in your business.
Enabling this capability will allow you to auto-disarm your system when you get within 15 feet of your security panel. If you have a smart lock, you may be able to set up a rule to auto-unlock your door as well.
Warning: Pairing a Bluetooth device may cause your security system to auto-disarm if your phone is left within the vicinity of the system.
Warning: Pairing a Bluetooth device may cause your security system to auto-disarm if your phone is left within the vicinity of the system.
To pair your phone:
Swipe down from the top of the panel screen to access the menu
Select Settings
Select Advanced settings
Type in your Master code. This would have been the primary user code that your installer helped you set up at time of install
Select Bluetooth devices
Select Add device
Go to your mobile phone
Navigate to your phone’s settings
Select Bluetooth
Make sure your Bluetooth is ON and is discoverable
From the control panel, select your mobile device
Select Pair to execute the pairing
Input the Pairing code into your phone when prompted
If you have Partitions setup, you can select the specific Partition the phone should be paired with
Make sure your Bluetooth is left ON to disarm your system in the future
You can set up a duress code to transmit a silent alarm to the central monitoring station. Use the duress code when someone is forcing you to operate your security system against your will.
Setting up a duress code
Swipe down from the top of the panel screen to access the menu
Select Settings
Select Advanced settings
Type in your Master code. This would have been the primary user code that your installer helped you set up at time of install
Select User management
Select the appropriate pencil icon in the Duress User row to edit settings
Enter a four (4) digit code as the new duress code, then select OK
To confirm the duress code, enter the 4 digit code from the previous step, then select Save
Using a duress code
While the system is armed, you can enter your secret Duress code to send a silent signal to the monitoring center
The operator may still come on 2-way voice over the system, but they will also dispatch emergency response
Your Control Panel will periodically upgrade to ensure you have all of the features available in addition to ensuring your system continues to operate smoothly.
Make sure your panel is connected to a working Wi-Fi connection in your home to download the latest firmware. When new firmware is available for upgrading, your panel will download the update and reboot once your system is disarmed.