Change your Globetrotter password

TELUS is migrating all customers to an upgraded email platform. We are partnering with Google to make your email more reliable, secure and powerful. To continue accessing your email, you will need to schedule your upgrade to the new platform.

You will receive an invitation from us to schedule your migration to the new TELUS email powered by Google. So, watch your inbox!

To schedule your migration, you will need your email password. If you do not remember your password or need to reset your password, please see below for instructions.

Password requirements for your security

  • Password must be 8 or more characters in length
  • Special characters (= _ * ? # : { } [ ] , . ) are allowed
  • Blank spaces are not allowed
  • Passwords must contain at least 1 uppercase letter, 1 lowercase letter and 1 special character or number
  • Passwords must not be one of the last passwords you have used
  • Passwords should not be the same as a password used on another site (such as banking, online shopping)
  • Accents and accented characters are not supported

Resetting a password on email NOT migrated to Google yet

If you wish to change or reset your password to access your Globetrotter mailbox, please call 1-877-520-1212 (Select the Internet services - technical support option).

It will be our pleasure to assist you in the process of resetting your password. Obviously, your information will remain confidential.

Resetting a password on the new TELUS email powered by Google

  1. Click on the Settings gear.
  2. Click See All Settings
  3. On the Accounts and Import tab, click on Google Account Settings.
  4. On the Security tab, scroll down to the middle of the page and look for the section called Signing in to Google. This is where you’ll find the option to change your password, as well as set up 2-Step Verification.
  5. Click on Password. This will prompt you to enter your existing password, after which you will have the opportunity to select a new password.
  6. In case you forget your password in the future, it’s worth setting up a recovery phone and/or email.

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