You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

TELUS Secure Business : Getting started

Information for getting started with the TELUS Secure Business system

Getting Started Guide

Download the Getting Started Guide and learn how to do the following:

• Access the online portal • Download the mobile application • Create user codes • Configure notifications • Set up reports

Remember your password & keypad codes

For verification purposes, you will be required to provide a password for yourself and all contacts listed on your account. To reduce the risk of unnecessary false alarms, it is important that you and those who have access to your home remember the keypad code(s) programmed into your security system.

If you or your technician have programmed a duress code in your panel, it is important to remember this code and only use it in situations where you or those who have access to your business may be forced to operate your security panel against yours or their will.

Personal details and emergency contact information

In addition to your personal details, TELUS requires three emergency contacts listed on your account to ensure your business is protected and to verify whether an in-progress alarm is a true emergency or false alarm.

To manage your emergency contact information, log in to the
Secure Business app
or
web portal
. For full instructions on how to navigate to your emergency contacts, visit the page on how to
manage emergency contact information
.

If you prefer, you can contact us at 1-855-255-8828 to provide your emergency contact information.

Did this article solve your problem?

Yes
No

Related articles

As admin, you can change the greeting that is heard when calling the main number of your TELUS Business Connect Office Phone system.

See key elements of your Mobility bill and learn what you need to know at a glance

Find step-by-step video instructions, helpful tips and important things to know about installing your TELUS Secure Business Control Panel.

Information on adding new devices to your TELUS Secure Business system

See the status of a specific Door and Window or Motion sensor on your system status or event history.

Learn about accessibility at TELUS