Provide your email and billing address postal code and phone number on the account.
Select
Continue
.
To confirm your identity, we’ll send you a 6-digit verification code:
Select the email or phone number where you would like to receive it.
Choose whether you prefer to receive your verification code via text, email.
Select
Send code
.
You will either receive a text or email with a 6-digit phone code.
Enter your 6-digit verification code and select
Submit code
.
Once your verification code has been entered and we’ve confirmed your identity, you’ll be asked to create your profile:
Enter your first name and last name.
Create your password according to the required criteria.
Select a security question and give your answer. Your security question will be used in case you forget your email or username. Make sure you select a question you won’t have trouble remembering the answer for.
Select
Create account
.
Request access (existing online profile)
Log In to your
My TELUS
profile.
From the
Overview
page, click on
Link a Service
located around the middle of the page below the inserts showing your services.
Provide your email and billing address postal code and phone number on the account.
Select
Continue
.
Whether you are requesting from an existing profile or a new one, you will be presented with this screen if all steps are successfully followed: