: As a Mobility customer on My TELUS, you will either be assigned the role of account manager or become an account member. When first registering, managers must use their account number in order to create a profile. If you are a member trying to create a profile that is already associated with a registered email address, you will require the approval of the account manager. Learn more about
You may be asked to validate via verification code. If not, skip to step 5.
Select the email or phone number where you would like to receive the code.
Choose whether your prefer to receive your verification code via text, email or automated phone call.
Select
Send code
.
You will soon receive a text, email or phone call with a 6-digit verification code.
Enter your 6-digit verification code.
Select
Submit code
.
Tip
: If you didn't receive a code, try resending it or selecting a different contact method.
Once your verification code has been entered and we’re confirmed your identity, you’ll be asked to finalize your profile.
Enter your first and last name.
Create your password. A strong password must be at least 8 characters long, including a mix of numbers, lowercase and uppercase letters. It also cannot contain spaces and should avoid using ampersands (“&”).
Select a security question and give your answer. Your security question will be used in case you forget your email or username. Make sure to select a question with an answer you’ll remember.
Select
Create account
.
Once complete, you will see a message confirming your profile has been created.
From here, you can either proceed directly to your
Overview
page or continue to link additional TELUS services to manage all your accounts under one profile.
My TELUS App
If you do not yet have the app, you can follow these steps to download the
Follow the instructions to complete the self-serve registration process:
Enter the email address to be used.
Enter either the phone number or account number.
Select
Continue
.
Enter the 6-digit verification code and select
Submit code
.
Create your profile.
Enter first and last name.
Select a password according to the shown criteria.
Select a security question and answer.
Select
Create Profile
.
Tip
: Keychain (iOS) and other similar password manager apps (Android) can be used to help you log in by saving usernames and passwords on your device. This is a function of the device and not a My TELUS feature.
Create a My TELUS profile to view or pay your TELUS bills, track your monthly data usage, add or make changes to your TELUS plans, get exclusive offers and much more