Raven solution - Service Terms

Service Terms describe your Raven connected-vehicle solution

What are these TELUS Service Terms for the Raven solution?

These Service Terms describe your Raven connected-vehicle solution and cover the use of the service and sale of the device. These Service Terms apply in addition to the wireless Service Terms and the TELUS Business Privacy Policy, which may be consulted at telus.com/mobilityserviceterms and telus.com/businessprivacy. If there is any conflict or inconsistency between these Service Terms and the wireless Service Terms, these Service Terms for the Raven Solution will take precedence.

The Raven connected-vehicle solution provides video telematics, in-car Wi-Fi and tracks your car's activity and location.

The service is made up of the following three components: the Raven+ device ("Device"), the Raven website ("Website") and the Raven Connected mobile application ("Application").

The Device, which is manufactured by Raven Connected, is designed to be used with either the Website or the Application once connected to your car's on-board diagnostics ("OBD-II") port for power. Once connected, the device will auto-provision and start reporting data to the Website and the Application. The Website and the Application, which are developed by Raven Connected and are designed to be used with a compatible mobile device: (a) collect and displays various telemetry information from the Device such as your car's location, driver behavior and trips taken; (b) enable account administrators to review both supporting video for the time of events and live stream videos from the vehicles to see what is happening at the vehicles' location; (c) manage the in-car Wi-Fi service; (d) provides basic car diagnostics such as translating car error codes when available; and (e) may allow you to access other services (including third party services). The Device, Website and Application are collectively referred to in this agreement as the "Service".

Your Service

What do I need to use the Service?

In order to use the Service you must: (a) purchase the Device from TELUS or its authorized dealer; (b) perform the initial set-up of your Raven account; (c) install the Device in your car's OBD-II port; and (d) maintain an eligible TELUS Raven mobility rate plan. If your circumstances change and you no longer satisfy all the eligibility requirements immediately above, you will no longer be eligible to use the Service and we may terminate your access to the Service without notice to you.

You can use the Service only for your own internal use and in compliance with the law. You also agree and acknowledge as follows:

  • You must install the Device in a car that is owned or controlled by you.
  • You must install the Device in a compatible car as discussed during the acquisition process. If unsure, you will reach out to IoT_CoE@telus.com. Do not install or remove the device while your car is running.
  • You are responsible for ensuring the Device is installed securely and properly in your car's OBD-II port. Recommended installation guidelines are available through telus.ravenconnected.com/installation
  • You must install and use the Application on a compatible mobile device or leverage the Website on a compatible browser.
  • You are responsible for following safe driving practices at all times, including driving in accordance with all traffic laws and laws regarding use of mobile devices while driving. Do not use the Website or Application while driving.
  • The Device goes into sleep mode when your car is not in use, which reduces battery drain. You should unplug the Device if you plan to park your car for several weeks at a time to help avoid battery drain.
  • The functional use of the Service requires your Device to be connected to the TELUS networks ("Networks"). Your failure to use the Networks will limit the functionality of the Service.

When my data plan will be used?

The Device will be constantly sending telemetry information. This activity uses data from your Raven mobility rate plan. This data usage will continue, even if your car's engine is turned off. The only way to stop the Device from using data is to unplug the Device from the OBD-II port, which should only be done while your car is not running. Finally, the in-car Wi-Fi service also uses data from your Raven mobility rate plan.

What would happen while I am driving outside of Canada?

As your Raven unit is installed in a vehicle, if such vehicle goes outside of Canada, TELUS will bill at the default roaming plan without notice.

What is not supported?

The Service do not include a phone number and do not allow you to make voice call. The Service does not support 9-1-1, so you cannot make call to 9-1-1- with the Service.

Your Privacy

What information is collected by TELUS?

You acknowledge that by accessing and using the Service, without limitation, the following information may be collected and shared with Raven for the purpose further detailed in the TELUS Business Privacy Policy : (a) the vehicle identification number; (b) various telemetry data, basic car diagnostics data, event-based video recording, trips and geo-location data; and (c) interaction with the Service, such as the mobile device or web platform running the Application and Website, internet connection and data usage, and Service performance and error reports.

Your right to use the Service

What are my right to use the Service?

TELUS grants you arevocable, non-exclusive, non-transferrable, non-assignable, non-sub-licensable, and solely for the Commitment Period and any renewal, limited license to: (a) install and use the Device in a compatible car; (b) download and use the Application on a compatible mobile device; and (c) use the Website on a compatible browser. The Application and Website are licensed (not sold) to you by TELUS for use strictly in accordance with the terms and conditions of this agreement. You agree that use of the Service and access to all content and information forming part of or related to the Service, will be at your sole risk.

You will not modify copy, distribute, transfer or reverse engineer the Device or Application, nor will you alter, disable or circumvent any digital rights management security features embedded in the Device or Application.

You acknowledge that TELUS and its affiliates, partners, suppliers and licensors retain exclusive ownership of all intellectual property rights in the Device, Website and Application throughout the world. Except as expressly provided herein, you do not possess, and TELUS does not grant to you, any express or implied rights (whether by implication, estoppel or other legal basis) in or to any such intellectual property rights.

What can TELUS do with my Feedback?

The Website and Application may allow you to submit suggestions or comments, or to complete surveys, in either case using the feedback functionality in the Application ("Feedback"). TELUS will be free to use, disclose, reproduce, license and otherwise distribute and exploit the Feedback as TELUS deems appropriate, entirely without obligation or restriction of any kind on account of intellectual property rights or any other rights. You also waive any moral rights in the Feedback. TELUS will treat the Feedback as non-confidential, non-personal and non-proprietary. You agree not to submit any information or ideas using the Feedback functionality in the Website or Application that you consider to be confidential, personal or proprietary.

Can I access third party services and websites?

You may elect to use third party mobile applications, services, websites or other third party content (collectively, the "Third Party Services") that are made available through the Website or Application or that are compatible with the Service. The Third Party Services are provided to you for your convenience, and TELUS takes no responsibility for, and makes no warranty regarding, and does not endorse the Third Party Services. Your use of any third party service is subject to your agreement with the third party, and any Raven information you consent to share with such third party is subject to that agreement. Your use of any third party service is completely at your own risk.

Your warranties

What limitations apply?

Raven offers a limited warranty of one-year on the Device if the Device stop functionning. The limited warranty on Device is void if used outside of North America or in Raven Connected and TELUS's reasonable opinion the defective condition was caused in whole or in part by your misuse, neglect, testing, attempts to repair, or any other cause beyond normal usage, or by accident, fire, or other hazard.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the Service.

Without limiting the previous section, neither TELUS nor its affiliates, partners, suppliers and licensors, warrant that: (a) the Service will function in a timely, secure, error-free or uninterrupted manner; (b) use of the Service will result in any savings or efficiencies in the operation of your car or the detection of mechanical or technical errors in your car. The Service is not intended to replace the advice, guidance or diagnosis of licensed mechanics or proper car maintenance. The information provided by the Service is not intended to replace the information provided to you on the road (for example, traffic signs, lane closures, police instructions) or through operation of your car. You are solely responsible for the operation of your car, including while you are using the Service.

Neither TELUS nor its affiliates, partners, suppliers and licensors are responsible for any harm to your property: (a) arising from your installation or use of the Device, including any damage to your car, or any voiding of your car warranty; and (b) resulting from use of the Application, including download, installation, transmission failure, or alterations the Application may make to the functionality of your Device, mobile device, OBD-II port or other software or hardware.

Other important details

Who else are beneficiaries of this agreement?

You agree that Raven Connected and the third party from whom you downloaded the Application and Website, are third party beneficiaries to this agreement, and that, upon your acceptance of the terms and conditions of this agreement, such third parties will have the right to enforce this agreement against you in its capacity as a third party beneficiary to this agreement.

Did this article solve your problem?

Search Support