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You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.
Business Support
Frequently asked questions (FAQ) about My TELUS support requests — For TELUS Business customers
Frequently asked questions (FAQ) about My TELUS support requests — For TELUS Business customers
Find answers to frequently asked questions related to My TELUS Support Requests.
How do I submit a request?
Logging a service request with us is straightforward and easy and avoiding the phone for all your non-urgent requests will save you time:
Log in to
My TELUS
.
Find the
Support Requests
card on your
Overview
page by scrolling down past your account(s) tile.
Click on
Go to Support Requests
.
Find the category for which your request will most likely fall under. You can see the various categories and requests
here
.
Find the applicable form and complete it with the necessary information.
Select
Submit
.
You will receive a confirmation number to be able to track the progress of your request and view it from your request dashboard.
What happens after I submit a request?
Once you complete the form and submit your request, TELUS Business Support will contact you within five business days.
Where can I check the status of my request?
Your active requests can be found on the
Support Requests
category page:
From
Overview
, scroll down to
Go to Support Requests
.
Scroll below the main categories to
All Requests
.
From there, you can keep track of all your active and previous requests.
What if I can’t find the Support request topic I’m looking for?
If you can’t find the Support option you’re looking for, please use the
My TELUS inquiry form
.
This form can be found under the
Account management
category and is used for help with the My TELUS profile or your other self-serve options.
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