Record and manage voicemail greetings on mobile devices

To establish a personal greeting, first dial into the voicemail system. Either:

• From your mobile device, dial 1 + your 10-digit cellular number + CALL
  Or
• From a landline, dial your 10-digit mobile number and select the star key to interrupt the system greeting

When prompted, enter your password. You are now in the Main Menu of the voicemail system:

• Select 4 for Personal Options
• Select 3 for Greetings/Name Options
• Select 1 to Select/Record the Greeting
• Select 1 for Personal Greeting.
  Note: Voice Mail 25 and Mike Advanced Voice Mail customers can record up to 4 greetings and can choose one to be the active greeting
• Select 2 to Record Greeting
• Record a greeting (maximum 1 minute) then select the # key to end recording
• Select the # key to Accept Greeting

The Standard Greeting is the default greeting. It announces that you are not available, using either your name or phone number.

To re-establish a standard greeting, first dial into the voicemail system. Either:

• From your mobile device, dial 1 + your 10-digit cellular number + CALL
  Or
• From a landline, dial your 10-digit mobile number and select the star key to interrupt the system greeting

When prompted, enter your password. You are now in the Main Menu of the voicemail system:

• Select 4 for Personal Options
• Select 3 for Greetings
• Select 1 to Select/Record Greeting
• Select 5 to Select Standard System Greeting. When callers reach voicemail, they will hear a recording that states that the subscriber is not available.
  Note: The standard greeting is initially set at your mobile number. You can customize it by changing your recorded name:
• Select 4 for Personal Options
• Select 3 for Greetings
• Select 4 to change recorded name, and
• Record your name or mobile number

An extended absence greeting lets you record an alternate greeting without deleting your standard or personal greeting. It can be used as an after-hours message or for special instructions.

To add an Extended Absence Greeting, first dial into the voicemail system. Either:

• From your mobile device, dial 1 + your 10-digit cellular number + CALL
  Or
• From a landline, dial your 10-digit mobile number and select the star key to interrupt the system greeting

When prompted for a password, enter your password. You are now in the Main Menu of the voicemail system:

• Select 4 for Personal Options
• Select 3 for Greetings
• Select 3 for an Extended Absence Greeting
• Select the number sign to Record the greeting
• Select a greeting (maximum 1 minute) and press the # key to end recording
• Select the # key to accept the greeting

To allow or disallow the ability for callers to leave messages after the greeting is played:

• Message Deposit Allowed After Greeting: Press 1
• Message Deposit Not Allowed After Greeting: Press 2

To delete the extended absence greeting:

1. Access your voicemail and enter your password
2. Select 7 when prompted to delete the extended absence greeting

Download the handy TELUS Voicemail Quick Reference Guide for feature reference and helpful tips.