Enable or disable Sensor Activity Monitoring

Sensor Activity Monitoring (SAM) is a feature that allows you to see the specific status of the desired Door and Window or Motion sensor on your system status or event history (i.e. a Door and Window Sensor showing an Opened or Closed status on your mobile app). If you want to receive a notification or see the history of that particular sensor, make sure this setting is enabled for that sensor on your account.

Note: By default, this setting is enabled for all sensors. If your account is being professionally monitored, changing this setting will not affect how the sensor is being monitored through our Central Monitoring Station either.

To enable or disable Sensor Activity Monitoring for a desired sensor, follow these instructions:

1. Log into the web portal

2. Select Settings

   

3. Select Devices

   

4. In the Devices window, select Devices

   

5. Under Monitoring, select the checkbox to enable the particular sensor you want to monitor. Alternatively, unselect the checkbox if you do not want this feature enabled for the sensor

   

6. Select Save when complete

If you have any questions, please contact TELUS.