About Call Forwarding
Call Forwarding allows you to forward incoming calls to another number and still make outgoing calls with your mobile device.
Once the feature is activated, Call Forwarding Unconditional can be used on any device. The other following call forwarding features listed will be device dependent and may not be compatible with your device.
Each following section will explain how to activate and deactivate all of our call forward options:
Text and multimedia messages cannot be forwarded and will continue to be delivered to your device
If the Call Forwarding feature is not added to your rate plan, Call Forwarding minutes are billed at a pay-per use rate. You can check your rate plan features and add-ons with My TELUS
Long distance charges apply when Call Forwarding to a number outside your Service Area. Charges will apply even if your current plan and/or features include long distance
Forwarding another number to your mobile device, such as a landline number, will continue to use the minutes included in your rate plan
The Call Forwarding option selected determines when a call is forwarded (e.g. immediately, after 3 rings, or only if the line is busy)
The original calling number will be the displayed number when a call is forwarded
Activate Call Forwarding
Call Forwarding can usually be activated and deactivated in your device's Call Settings section. Please see your device's user guide to learn how to navigate to the call forwarding menu through your phone options.
Otherwise, you can manage Call Forwarding by dialing specific star (*) and pound (#) commands:
Incoming calls are immediately forwarded to the destination number.
Activate Call Forwarding Unconditional
On your mobile device, dial *21*, followed by the 10-digit destination number, then # (eg. *21*647-555-1234#)
Select the Call icon
A confirmation message will appear indicating that Call Forwarding Unconditional is activated
Deactivate Call Forwarding Unconditional
On your mobile device, dial #21#
Select the Call icon
A confirmation message will appear indicating that Call Forwarding Unconditional is deactivated
Incoming calls are forwarded to the destination number if the phone is busy.
Activate Call Forward Busy
On your mobile device, dial *67*, followed by the 10-digit destination number, then # (eg. *67*647-555-1234#)
Select the Call icon
A confirmation message will appear indicating that Call Forward Busy is activated
Deactivate Call Forward Busy
On your mobile device, dial #67#
Select the Call icon
A confirmation message will appear indicating that Call Forward Busy is deactivated
Incoming calls are forwarded to the destination number if your phone has been powered off, has no battery, has failed to register on the network, or is not receiving coverage.
Activate Call Forward Non-Reachable
On your mobile device, dial *62*, followed by the 10-digit destination number, then # (eg. *62*647-555-1234#)
Select the Call icon
A confirmation message will appear indicating that Call Forward Non-Reachable is activated
Deactivate Call Forward Non-Reachable
On your mobile device, dial #62#
Select the Call icon
A confirmation message will appear indicating that Call Forward Non-Reachable is deactivated
Incoming calls are forwarded to the destination number if the incoming call is not answered or when call waiting is not answered.
Activate Call Forward No Reply
On your mobile device, dial *61*, followed by the 10-digit destination number, then # (eg. *61*647-555-1234#)
Select the Call icon
A confirmation message will appear indicating that Call Forward No Reply is activated
Deactivate Call Forward No Reply
On your mobile device, dial #61#
Select the Call icon
A confirmation message will appear indicating that Call Forward No Reply is deactivated
Incoming calls are forwarded to the destination number after 10, 20, or 30 seconds. You can customize the length of time that elapses prior to being forwarded to the destination number.
Activate Call Forward Variable
On your mobile device, dial *004*, followed by the 10-digit destination number, followed by *, followed by the number of seconds (10, 20, or 30), then #
Select the Call icon
A confirmation message will appear indicating that Call Forward Variable is activated
Deactivate Call Forward Variable
On your mobile device, dial #004#
Select the Call icon
A confirmation message will appear indicating that Call Forward Variable is deactivated
