You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Call forwarding on your mobile device for TELUS Business customers

How to set up and use call forwarding options on your business mobile device

What is Call Forwarding?

Call Forwarding allows you to forward incoming calls to another number and still make outgoing calls with your mobile device.

Once the feature is activated,
Call Forwarding Unconditional
can be used on any device. The other following call forwarding features listed will be device dependent and may not be compatible with your business device.

The following sections will explain how to activate and deactivate all call-forwarding options:

Important information about Call Forwarding

Find essential details about the Call Forwarding feature, including limitations on forwarding text and multimedia messages, billing information, how to check and manage your rate plan features with My TELUS, and potential long distance charges.

  • Text and multimedia messages cannot be forwarded and will continue to be delivered to your device.

  • If the feature to forward calls is not added to your rate plan, Call Forwarding minutes are billed at a pay-per use rate. You can
    check your rate plan features and add-ons
     with My TELUS.

    • From the
      My TELUS Plans & Devices
       page, select the
      Plan
      tab.

    • Scroll down and select
      Plan details
      or
      Add-ons
      to view more details.

  • Long distance charges apply when Call Forwarding to a number outside your Service Area. Charges will apply even if your current plan and/or features include long distance.

  • Forwarding another number to your business mobile device, such as a landline number, will continue to use the minutes included in your rate plan.

  • The Call Forwarding option selected determines when a call is forwarded (e.g. immediately, after 3 rings or only if the line is busy).

  • The original calling number will be the displayed number when a call is forwarded.

How to forward calls on TELUS mobile

Call Forwarding can usually be activated and deactivated in your device's
Call Settings
section. Refer to your device's user guide to learn how to navigate to the call-forwarding menu through your phone options.

Otherwise, you can manage Call Forwarding by dialling specific star (
*
) and pound (
#
) commands:

Did this article solve your problem?

Yes
No

Related articles

How to register your brand, campaign and phone numbers with The Campaign Registry (TCR) to enable SMS campaigns

Learn about new area codes in Canada and view frequently asked questions.

Find answers to common questions about the Pre-authorized Payments Discount program, including how it works and what payment types and plans are eligible.

Information about Easy Roam®, including US or international calling, local calling plan, calling and texting with Easy Roam and removing Easy Roam

Learn how to suspend service for a lost or stolen business mobile phone, and how to restore it if found.

Learn about accessibility at TELUS