Business services rate changes


Effective June 1, 2021, and subject to CRTC approval, TELUS is implementing a variety of rate changes for business services.

TELUS filed its submissions on April 29, 2021, in accordance with the CRTC's annual price cap compliance process. For information on this process, please visit the CRTC website.

Summary of changes that will take effect June 1, 2021:

ServiceProvinceRate Change
Business Individual Line (non-contracted)AB, BC$3.50 to $5.50 Single Line increase per line in regulated exchanges
Multiline Service (non-contracted)AB, BC$3.50 to $5.50 Multi Line increase per line in regulated exchanges
Analog Private Line ServicesAB, BC$0.42 per quarter mile increase to local channel rates

Small & medium business bundle savings

If you are a small or medium business currently in Alberta or British Columbia and are subscribed to non-contracted services like Business Individual Line and/or Multi-lines or calling features, you may want to learn more about our bundles for small business and medium business. These bundles allow you to choose and change services as it fits your business while giving you all of your communication tools in one place at an amazing price.

If you have any questions, please contact us and we will be happy to assist you in choosing the right bundle for your business. With our clear and simple solutions, budget management is made easy, giving you more time to focus on your customers.

Our commitment to you

We know that you look to TELUS as your reliable communications solutions provider. We appreciate your trust and we're committed to investing in solutions that add value to your business. Whether you need data, internet, voice, or wireless services, TELUS is a leader in delivering comprehensive solutions to Canadian businesses. Our rates are competitive and our service is unmatched. The bottom line: you benefit from cost-effective, efficient communications.


When will the rates change ?

The proposed new rates will come into effect on June 1, 2021.

How will I know if my rates are changing ?

All impacted customers in Alberta and British Columbia will receive a message informing them of the pricing changes on their bill during the months of May and June 2021.

Will I get better value by signing up for bundles?

If you are a small or medium business in Alberta or British Columbia, take advantage of bundled services to get the best value. Business bundles are designed with the business customer in mind. They offer services that best suit your business needs, all at amazing value. To learn more, visit the Business Bundles sections on our website for small business and medium business, contact your TELUS Sales Representative, or call us at 310-3100.

Where can I find more information about pricing guidelines and the regulatory process ?

Please visit the Canadian Radio-Television and Telecommunications Commission website.

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