About My TELUS Support Requests

Under this category you will be able to request to:

• Add new plans or order new services

• Disconnect products or services that you already have

• Check on a service or device Order Status

• Renew your mobile device

• Add features to your Office Internet service

• Add devices or purchase accessories for your devices

• Change your current plan or services

• Move your services to a new location

• Return or exchange your recently-purchased hardware.

Under this category you will be able to request the following:

• Get help with your My Telus profile or your other self-serve options

• Change your legal company name

• Modify employee names

• Add or remove someone with permission to make changes to your account

• Submit a Transfer of Business Ownership request

Under this category you will be able to request:

• Additional information or details regarding your bills

• Update your Billing address

• Consolidate all your accounts with the same billing name under one billing account

This type of request is currently only available for non-mobility services such as Office Internet, Office phone, Cloud or Security.

Under this category, you will be able to request assistance for all non-urgent support issues such as:

• Email concerns

• Call feature troubles

• Voicemail Issues

• Password Resets