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Restart your Internet modem or gateway

How to find and reboot your modem

Restarting your modem or gateway (the term gateway is used when modem + router are on the same device) is often the most common solution for Internet connectivity issues.

TELUS has two different connection types:

    Step 1: Locate your modem or gateway

    You can typically locate your modem or gateway near a telephone jack, near an electrical panel, or in the equipment/utility room. It should resemble one of the following models:
    Locate your Gateway / Modem Lineup Image

    Note
    : If you are unable to locate your modem or gateway, please
    contact us
     for further assistance.

    Step 2: Restart your modem or gateway

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