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Business support
Browse our support articles for your TELUS devices, services, account and more with our online help centre.
Get help online
Book a sales call
Request a callback to speak with a business sales expert and get your questions answered typically within one business day.
Support requests
Save yourself the wait time by conveniently sending and managing trackable Support Requests with My TELUS.
My TELUS
Please note, transactions such as
PIN resets
, payment updates
, SIM swaps
and data top ups
can only be done via My TELUS
and will no longer be supported by phone or chat.Self-serve options
Pay your bill, change your plan, check your data, manage your services and more with the convenience of My TELUS self-serve tasks.
Mobility order status
View and check the status of your Business Mobility orders with My TELUS.
Business order status
View and check the status of your other business service orders with My TELUS (excludes mobility).
Support requests
Save yourself the wait time by conveniently sending and managing trackable Support Requests with My TELUS.
My TELUS is the best way to manage your account
Pay bills, check data, change or renew plans, activate travel coverage, track orders—and much more.
Already registered?
Track a Business mobility order
Check the status of your Business Mobility order using your confirmation or order number.
Business Connect status
See the real-time status of our Business Connect service.
TELUS Business service status
Check the network status of your TELUS Business services or report an outage in your area.
Support inquiry
For non-urgent assistance, submit a support inquiry to get in touch with our business support experts within 1-2 business days.
Visit our forums
Connect with the TELUS Business community to get answers to specific questions and advanced issues from other TELUS Business customers.
Already contacted us?
If you’ve already contacted TELUS and your issue remains unresolved.
Give us a call
Call sales
Business Mobility
For sales assistance in creating a new TELUS mobility account and exploring mobility plans for your business needs.
Call us at
Hours
Mon - Fri: 9am - 5pm (EST)
Business Connect
For sales assistance with new cloud-based voice over IP and Business Connect products.
Call us at
Hours
Mon - Fri: 9am - 5pm (EST)
TELUS Custom Security Systems
For sales assistance regarding TELUS Custom Security systems to keep your business safe and protected.
Call us at
Hours
Mon - Fri: 8:30am - 4:30pm (local time)
Call support
Business Mobility
For support assistance regarding Business Mobility plans, phone usage, billing and more.
Call us at
or dial *611 on your TELUS device
Account & Billing inquiries
Mon - Fri: 8am - 10pm (EST)
Sat - Sun: 9am - 8pm (EST)
Sat - Sun: 9am - 8pm (EST)
Technical Support
24/7
Business Wireline
For support with Business ADSL Internet, Fibre Internet, Business WI-FI, Optik TV, Phone, Billing and Account information.
Call us at
Account & Billing inquiries
Mon - Fri: 9am - 5pm (EST)
Technical Support
24/7
Business Connect
For support with Cloud based Voice over IP and Business Connect products.
Call us at
Account & Billing inquiries
Monday to Friday: 8a.m. to 5p.m. (local time)
Technical Support
24/7
TELUS Custom Security Systems
For support with TELUS Custom Security Systems to keep your business safe and protected.
Call us at
Account & Billing inquiries
Monday to Friday: 8:30a.m. to 4:30p.m. (local time)
Technical Support
24/7
Internet of Things
For support with TELUS Internet of Things (IoT), including fleet management, connected worker solutions and more.
Call us at
Account & Billing inquiries
Mon - Fri: 8am - 5pm (local time)
Technical Support
24/7
Business Apps (including Microsoft 365 and Google Workspace)
For support with Cloud-based business and productivity apps.
Call us at
or dial *611 on your TELUS device
Account & Billing inquiries
Monday to Friday: 8a.m. to 9p.m. (local time)
Saturday and Sunday: 8a.m. to 5p.m. (local time)
Technical Support
24/7
Already contacted us?
If you’ve already contacted TELUS and your issue remains unresolved,
If you’ve already contacted TELUS and your issue remains unresolved,
expedite your request here
.Get in-person assistance
Phone repair centre
Check your device’s warranty coverage and get your phone repaired by certified, expert technicians.
Already contacted us?
If you’ve already contacted TELUS and your issue remains unresolved,
If you’ve already contacted TELUS and your issue remains unresolved,
expedite your request here
.