PassportPerforming a Factory Reset

Reset your device to its factory defaults if you are having trouble with it. This can be a step in troubleshooting.

Reset your device to its factory defaults if you are having trouble with it. This can be a step in troubleshooting.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - From the Home screen, swipe to Settings.
  1. 1 - From the Home screen, swipe to Settings.
  2. 2 - Tap Settings.
  3. 3 - Scroll to Security and Privacy.
  4. 4 - Tap Security and Privacy.
  5. 5 - Tap Security Wipe.
  6. 6 - Tap the Confirmation field.
  7. 7 - Enter "blackberry."
  8. 8 - Tap Delete Data.
  9. 9 - You've completed the steps!

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

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