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The Arris NVG443B is a versatile xDSL and GPON Voice Gateway up to 1Gbps with 802.11ac Wi-Fi for Business customers.

The NVG443B is compatible with both copper and fibre installs and supports a good set of features including Static IP Subnet and legacy DHCP static IP.

Reset a Arris NVG443B modem / Description

![NVG443B Front](//images.ctfassets.net/9mt4r6ro1ay9/45eKDTcTt1OvvsiNk6s4xP/3a223b70010f5fe8c77d859d4451896d/NVG443B_Front.png)

<table><tr><td>&nbsp;</td><td>__LED__</td><td>__Activity__</td></tr><tr><td rowspan="4">Power</td><td>Green</td><td>Modem is powered on</td></tr><tr><td>Green, flashing</td><td>Modem is booting</td></tr><tr><td>Red</td><td>Modem failed booting</td></tr><tr><td>Red, flashing</td><td>Modem is detecting factory reset</td></tr><tr><td rowspan="3">Internet</td><td>Blue</td><td>Modem is connected to Internet</td></tr><tr><td>Red</td><td>Modem is not connected to Internet</td></tr><tr><td>No light</td><td>Modem is not connected to Internet</td></tr><tr><td rowspan="2">Broadband</td><td>Green</td><td>WAN connection is active</td></tr><tr><td>Red</td><td>No broadband WAN signal on line</td></tr><tr><td rowspan="2">Wi-Fi</td><td>Green</td><td>Wireless enabled (either radio)</td></tr><tr><td>No light</td><td>Wireless disabled (both radios)</td></tr></table>

Reset a Arris NVG443B modem / NVG443B LED status

Factory resetting your modem will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or one of our support articles.

To reset your __NVG443B modem__ to its original factory settings:

1. Using a thin object (ex. a needle, paper clip, toothpick), press and hold the recessed __Reset Switch button__ for 10 or more seconds until the Power light starts flashing red
2. Release the reset button
3. Your TELUS modem will restart automatically
4. Please allow up to 10 minutes for the process to complete

![Arris NVG4438 Reset button](//images.ctfassets.net/9mt4r6ro1ay9/3gylTWxrHpRVQCOlDh7whZ/61627b0b4df7534fd57ff7297d72a535/NVG443B_Back.jpg)
__Note__: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of the issue.

Reset a Arris NVG443B modem / How to reset the Arris NVG443B to factory settings

1. Open a browser and enter [http://192.168.1.254](http://192.168.1.254)
2. Enter __admin__ for the username
3. The default password is located under the printed label on bottom of the gateway under ‘Device Access Code’
4. Select the __login button__

Reset a Arris NVG443B modem / How to retrieve the default administrator password on my NVG443B modem

Reset an Arris NVG443B modem

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Learn how to reset the Arris NVG443B modem to factory settings.

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How to reset the Arris NVG443B modem to factory settings

Arris NVG443B modem

The Network Access Hub, is a next generation fibre optic gateway with a modern and understated design that supports premium gigabit speeds for Business customers.

The Network Access Hub is compatible with fibre installs and supports Static IP Subnet and legacy DHCP static IP. This modem pairs with the Boost to enable wireless connections.

Reset a Network Access Hub modem / Description

<table><tr><td>__Light__</td><td>__Status__</td></tr><tr><td>Green</td><td>Modem is connected to the Internet</td></tr><tr><td>Green, flashing</td><td>Modem is updating, do not interrupt</td></tr><tr><td>White</td><td>Modem is starting up, do not interrupt</td></tr><tr><td>No light</td><td>Modem is not connected to power</td></tr><tr><td>Red</td><td>Modem is not connected to the internet</td></tr><tr><td>Red, flashing</td><td>Modem is factory resetting</td></tr></table>

Reset a Network Access Hub modem / Network Access Hub LED status

Factory resetting your modem will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or one of our support articles.

To reset your TELUS Network Access Hub to its original factory settings:

1. Remove the top cover
2. Locate the ports side of the device and the location of the __Factory Reset button__ on the right
![Network Access Hub Ports](//images.ctfassets.net/qtoioov2cmu7/1WWkATSIyqn20aF8jpFVTH/74f4dbf793e07cf9da134c46562813aa/Network_Access_Hub_Ports.png)
3. Using a thin object (ex. a needle, paper clip, toothpick), __press and hold the Factory Reset button for 10 seconds__ until the Internet light turns red
4. Release the Factory Reset button
5. Your TELUS modem will restart automatically
6. Please allow up to 10 minutes for the process to complete

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/support/contact-us) in order for us to find and fix the root cause of your problem.

Reset a Network Access Hub modem / How to reset the Network Access Hub to factory settings

1. Open a browser and visit __[http://192.168.1.254](http://192.168.1.254)__
2. Enter __admin__ for the username
3. The password is located __under the printed label on top of the gateway__
4. Select the __login button__

Reset a Network Access Hub modem / How to retrieve the administrator password on my Network Access Hub

1. Log into the GUI using the steps from the previous section
2. Select __Administration__
3. Select __Password Settings__
4. Enter and re-enter your __New Password__
5. Select __Save Settings__

Reset a Network Access Hub modem / How to change the administrator password on my Network Access Hub

Resetting a Network Access Hub modem for TELUS Business customers

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Learn how to reset the Network Access Hub to factory settings.

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How to reset the Network Access Hub to factory settings

Reset a Network Access Hub modem

Network Access Hub

The T3200M is a wireless 11ac Bonded VDSL2  modem gateway that supports up to 1 Gigabit speeds on Business HSIA DSL and fibre installs.

The T3200M is compatible with DHCP static IP and provided dual band wireless connectivity (2.4 GHz and 5 GHz).

Reset an Actiontec T3200M modem / About the Actiontec T3200M modem

### Internet LED
<table><tr><td>__Light__</td><td>__Status__</td></tr><tr><td>Green</td><td>Modem is connected to the Internet</td></tr><tr><td>Green, flashing</td><td>Modem is booting up</td></tr><tr><td>No light</td><td>Modem is not connected to power</td></tr><tr><td>Orange or Red</td><td>Modem is not connected to the internet</td></tr><tr><td>Orange, flashing</td><td>Modem is resetting or upgrading</td></tr></table>

### Wi-Fi LED
<table><tr><td>__Light__</td><td>__2.4 GHz Status__</td><td>__5 GHz Status__</td></tr><tr><td>Green</td><td>On</td><td>On</td></tr><tr><td>Orange</td><td>Off</td><td>On</td></tr><tr><td>Orange</td><td>On</td><td>Off</td></tr><tr><td>No light</td><td>Off</td><td>Off</td></tr></table>

Reset an Actiontec T3200M modem / T3200M LED status

Factory resetting your modem will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or one of our business support articles.

To reset your **Actiontec T3200M** to its original factory settings:  

  1. Locate the __red reset button__ on the back of the device
  2. Using a thin object (ex. a needle, paper clip, toothpick), __press and hold the reset button for 30 seconds__ until the Internet light turns red 
  3. Release the __reset button__ 
  4. Your modem will restart automatically. Please allow __up to 10 minutes__ for the process to complete
  5. To reconnect to your modem, you will need to use the default Wi-Fi name and password listed on the sticker on the side of your modem

Performing a factory reset on the TELUS Advanced Wi-Fi modem (Actiontec T3200M) will enable **TELUS Smart Wi-Fi** on your modem. This technology allows your modem to switch frequencies (2.4 GHz and 5 GHz) automatically, depending on your connectivity needs. **Enabling TELUS Smart Wi-Fi also means you will no longer see your individual ‘2.4G’ or ‘5G’ networks and they will now appear as one consolidated network**.

Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. If you require assistance setting up a customized network name and password visit [Change your Wi-Fi network's name and password](https://www.telus.com/en/business/support/interstitial/change-your-wi-fi-networks-name-and-password).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.

Reset an Actiontec T3200M modem / How to reset the Actiontec T3200 modem to factory settings

To disable your Wi-Fi network, complete these steps while connected to the Wi-Fi on your modem:

1. Connect to your modem's Wi-Fi network
2. Launch your web browser
3. Enter the following into the address bar: __192.168.1.254__
4. From your keyboard, press __Enter ( Return )__. The Home screen is displayed
5. To log in, enter the following information:
    - __Username__: admin
    - __Password__: it is printed on the side of the modem under GUI Access (unless you’ve changed it)
6. Select __Login__. The Welcome screen is displayed
    - If it is your first time logging into your modem you will be asked if you would like to change your password
7. From the top of the next screen, select __Wireless Setup__. The Basic Settings screen is displayed
8. Change the Wireless Radio field(s) to Disable to turn off your Wi-Fi network
    - __Note__: If you have Smart Wi-Fi turned off, you will see two Wireless Radio fields. Please ensure that you select Disable for both of these radio fields before saving your changes.
9. Select __Apply__ to save your changes

Reset an Actiontec T3200M modem / How to disable your modem's Wi-Fi network

Resetting an Actiontec T3200M modem for TELUS Business customers

Resetting an Actiontec T3200M modem for TELUS Business customers / SEO

Learn how to reset the Actiontec T3200M modem to factory settings.

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How to reset the Actiontec T3200 modem to factory settings

Reset an Actiontec T3200M modem

Actiontec T3200M

Resetting an Actiontec T1200H or T2200H modem for TELUS Business customers

Factory resetting your modem will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or from one of our business support articles.

To reset your **Actiontec T1200H/T2200H** modem to its original factory settings:

  1. Locate the __red reset button__ on the back of the device.
  2. Using a thin object (ex. a needle, paper clip, toothpick), __press and hold the reset button for 30 seconds__ until the Internet light turns red.
  3. Release the __reset button __.
  4. Your modem will restart automatically. Please __allow up to 10 minutes__ for the process to complete.
  5. To reconnect to your modem, you will need to use the default Wi-Fi name and password listed on the sticker on the side of your modem.

Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. If you require assistance setting up a customized network name and password visit [**Change your Wi-Fi network's name and password**](https://www.telus.com/en/business/support/interstitial/change-your-wi-fi-networks-name-and-password).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.  

Resetting an Actiontec T1200H or T2200H modem for TELUS Business customers / SEO

Learn how to reset the Actiontec T1200H or T2200H modem to factory settings.

Reset an Actiontec T1200H or T2200H modem | Support | TELUS Business

How to reset an Actiontec modem to original factory settings

Reset an Actiontec T1200H or T2200H modem

Actiontec T1200

Reset a ZyXEL VSG-1432 modem

Factory resetting your modem will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or one of our support articles.

To reset your **ZyXEL VSG-1432** to its original factory settings:  

  1. Locate the __red reset button__ on the back of the device. 
  2. Using a thin object (ex. a needle, paper clip, toothpick), __press and hold the reset button for 30 seconds__ until the Internet light turns red. 
  3. Release the __reset button__. 
  4. Your modem will restart automatically. Please __allow up to 10 minutes__ for the process to complete.
  5. To reconnect to your modem, you will need to use the default Wi-Fi name and password listed on the sticker on the side of your modem. 

Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. If you require assistance setting up a customized network name and password visit [**Change your Wi-Fi network's name and password**](https://www.telus.com/en/business/support/interstitial/change-your-wi-fi-networks-name-and-password).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/support/contact-us) in order for us to find and fix the root cause of your problem.  

Reset a ZyXEL VSG-1432 modem / SEO

Learn how to reset your ZyXEL VSG-1432 modem to factory settings.

Reset a ZyXEL VSG-1432 modem | Support | TELUS Business

How to reset a ZyXEL modem to original factory settings

Zyxel Vsg 1432

Interstitial / Reset your modem / SEO

Select your TELUS Office Internet modem and get instructions to help you reset it to factory settings.