This article provides TELUS customers who have purchased TELUS Online Security products with direction if they encounter an identity fraud event
This feature is applicable to TELUS Online Security Standard, TELUS Online Security Complete or TELUS Online Security Ultimate customers only.
If you experienced an identity theft event or believe that you have become a victim of identity theft and would like to report this incident, please contact a Norton Member Service & Support Agent for assistance.
Contact a Norton Member Service & Support Agent
You have 2 options to reach an identity theft specialist:
An Identity Restoration Specialist will be dedicated to your case from start to finish, to help restore your identity
The Identity Theft Reimbursement Coverage is here to help. You will be covered for qualified ID theft related expenses as a result of identity theft, up to the limit of your plan. Lawyers and experts, will be provided up to the limit of your plan, if needed to help resolve your case*
Proactive steps to take
Here are the proactive steps you can take:
File a police report within 24 hours of the incident
Contact the issuers of your credit/debit cards to report loss and request replacement cards
If your Social Insurance Number has been lost, stolen or compromised, you may want to place fraud alerts with both credit bureaus
To place a fraud alert, please call these toll-free numbers: