Note:
Delivery of notifications is controlled entirely by
Apple's Push Notification Service
(APNS), and
TELUS Wellness Messenger
has no way to resolve issues with this service. If someone sends you a message while you are offline, that message will be sent to APNS to be delivered to your phone.
TELUS Wellness Messenger
has no control or visibility over the delivery of these notifications. Also note that push notifications require a valid SIM card and an active Wi-Fi or cellular connection.