The terms in this section, called the “service terms”, apply to a group of services or a specific service within a group.
Service | Measure | Standard | Threshold | Total Monthly Outage Time = Credit Amount |
VoPI xDSL or cable | Service Availability | 100% 7 days x 24 hours | 99.70% | ≤ 2h10 = 0% of applicable fixed monthly charge; > 2h10 to 16h36 = 20% of applicable fixed monthly charge; > 16h36 to 31h00 = 40% of applicable fixed monthly charge; > 31h00 to 45h24 = 60% of applicable fixed monthly charge; > 45h24 = 80% of applicable fixed monthly charge |
VoPI fibre or T1 | Service Availability | 100% 7 days x 24 hours | 99.90% | ≤ 0h43 = 0% of applicable fixed monthly charge; > 0h43 to 15h06 = 20% of applicable fixed monthly charge; > 15h06 to 29h30 = 40% of applicable fixed monthly charge; > 29h30 to 43h54 = 60% of applicable fixed monthly charge; > 43h54 = 80% of applicable fixed monthly charge |