Using video analytics

View and manage your cameras

Learn how to use your TELUS Secure Business system

Follow the instructions below or watch a series of videos to learn how you can optimize your security system.

The
videos in this series
will help you to better understand how to complete the following:

• Setting up smart video alerts • Viewing and managing video • Setting up video motion detection • Managing recording rules and notifications • Managing users • Managing a monitored doorbell

Configure indoor/outdoor camera settings with Smart Video Alerts

You can create Smart Video Alerts with Video Object Detection rules by drawing virtual tripwires and fenced-in zones to identify when people, animals or cars are on your business premises. By setting up these rules, your camera will continuously scan your property and notify you of activity that's most important to you.

To create Smart Video Alerts, watch the videos or follow the steps below.

1.
 
Open your Secure Business mobile app or log in to your
Secure Business web portal
2.
 
Select
Video
from the menu on the left-hand side
3.
 
Select
Recording Rules
from the list of menu option
4.
 
Select
Add New Rule
on the mobile app or
Add Rule
in the SmartHome web portal
5.
 
Select
Video Object Detection
6.
 
Select the camera you are adding a rule to
7.
 
Select the type of rule that best suits your needs. You can add up to three VOD rules per camera -
Ground Zone rules
are used to identify when objects are expected to linger in an area on your property (i.e. when visitors are waiting at your front door) -
Tripwire rules
are used to identify when objects cross a virtual tripwire (i.e. when a car pulls up on the driveway)

ground zone

8.
 
Select the
Scenery
and
Minimum Object Detection Size

scenery

9.
 
Name your recording rule
10.
 
Draw your Ground Zone or Tripwire Rule
Pro-tip for Ground Zone rule users
: If you have walls or ceilings in the camera's field of view, draw the rule from scratch by selecting the
Clear Ground Zone
button located below the drawing box and then draw your rule.
11.
 
Identify how long an object must be inside the area of interest before you are notified

Duration

12.
 
Complete your recording rule settings

rec rule2

13.
 
Select what types of objects you want to be notified of

type of not

14.
 
Identify what types of notifications you want to receive
15.
 
Select
Save

Frequently asked questions

I have a camera setup with Video Motion Detection, how can I create Smart Video Alerts?

Before you can setup Smart Video Alerts, you have to delete your existing Video Motion Detection rules by following these steps:

  1. Select the
    Video
    category in the menu on the left-hand side

  2. From the top navigation bar, select
    Recording Rules

    faq img
  3. Select the delete icon on each of the Video Motion Detection recording rules associated with the camera you want setup with Smart Video Alerts

I am getting notified about motion outside of my Ground Zone rule. How can I fix that?

  1. Log in to the customer web portal

  2. Select
    Video
    from the left-hand column

  3. Select
    Recording Rules
    from the top of the page

  4. Select the Video Object Detection rule that you would like to modify

  5. Select
    Clear Ground Zone

  6. One by one, draw each point until you've drawn in the entire ground/floor surface that you would like the camera to monitor

Setting up Video Motion Detection (VMD)

You can use video motion detection, however we recommend using Smart Video Alerts instead.

  1. Select
    Video
    from the menu on the left-hand side

  2. From the top navigation bar, select
    Settings

  3. Scroll down. Select the
    Video Motion Detection
    setting

  4. From the top bar, select the video device(s) for which you would like to set up a VMD

  5. Use your cursor to draw a VMD window on the video. You can draw up to 6 VMD windows per camera

Note
: Make sure you are drawing a skinny rectangle for your VMD window near the entrance of your home. Do not draw these windows over high-traffic areas such as sidewalks, streets or next door.

Pro-tips
:

  • Once you have drawn the VMD, you can also change the sensitivity of the VMD if you find you are getting too many videos

  • Make sure to draw a VMD window for each video device that you want to trigger motion-detected recordings

    map
  • Save

Set up and manage your doorbell camera recording rules

You can manage videos from your doorbell camera all through your Secure Business mobile app.

Manage your doorbell camera
:

  1. Log in to your Secure Business mobile app

  2. Open the menu at the top left corner of the app

  3. Scroll down and select
    Doorbell camera

  4. Select
    Settings
    in the top right-hand corner to pull up the options for your doorbell. Here, you can:

  • Rename your doorbell

  • Set up doorbell call notifications

  • Set up doorbell motion detection

  • Set up recording schedules

  • Set up motion sensitivity

  • Change LED colors

  • Change chime settings and volume

To troubleshoot the doorbell camera, visit our
support pages
.

View live video and manage your video clips

View live videos
:

You can always view the live video of any cameras you have installed at your business location.

  1. Log in to your Secure Business mobile app

  2. Open the menu at the top left corner of the app

  3. Scroll down and select
    Video

  4. Select the video device you want to view. Select the play button

  5. To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily

View saved videos
:

Any recorded videos will show up in the
Saved videos
section of your app.

Note
: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our
troubleshooting page
.

  1. Log in to your Secure Business mobile app

  2. Open the menu at the top left corner of the app

  3. Scroll down and select
    Video

  4. From the top navigation bar, select
    Saved

  5. Scroll down and select the saved video clip you want to view

  6. Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view

  7. Select the play button on the video(s) you want to view

Manage saved videos
:

Once you have videos saved to your account, you can choose to:

  • Protect the clip(s)
    : Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account

  • Delete clips
    : Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips

Note
: Deleted video clips cannot be recovered.

  1. Log in to your Secure Business mobile app

  2. Open the menu at the top left corner of the app

  3. Scroll down and select
    Video

  4. From the top navigation bar, select
    Saved

  5. Scroll down and select the saved video clip(s) you want to protect or delete

  6. On the top right-hand corner, select the lock icon to protect these clips

  7. On the top right-hand corner, select the garbage icon to delete these clips

Manage your recording rules

  1. Select
    Video
    from the menu on the left-hand side

  2. From the top navigation bar, select
    Recording rules

  3. To pause a recording rule, toggle the switch to pause or resume the rule

  4. To edit an existing rule, select the pencil icon

  5. To delete an existing rule, select the garbage icon

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