Find out how you can view the phone numbers of private callers
Caller Reveal
identifies the telephone number and name (where available) associated with calls marked as "private" or "unknown". You must have the Caller Reveal feature as part of your Office Plan to use it.
At the main menu, follow the voice prompt to access
Caller Reveal
Select
1
to turn Caller Reveal
ON
Select
2
to turn Caller Reveal
OFF
Select
*
(star)
to exit the system when finished
When Caller Reveal is on
An unidentified caller calls your phone number
The caller hears a message explaining that you do not accept calls from unidentified phone numbers
The caller will be prompted to take one of two actions:
If the caller is "
unknown
", they are prompted to enter their 10-digit phone number for display
If the caller is "
private
", they are prompted to select
1
to display their phone number or select
3
to key in their phone number for display
Caller Reveal then confirms if the number entered matches the actual number from which they are calling.
Caller Reveal uses symbols to indicate if the number entered is a real, fictitious or unknown number:
If a "private" call is unblocked, a
^ (circumflex)
symbol will display before the name to let you know Caller Reveal identified the caller's name and number
If a telephone number is entered, a
* (star)
symbol will display before the name to let you know that the name and number provided are based on the caller's entry
If you want to accept the call, simply pick up the receiver. If you choose not to accept the call, the phone will continue to ring until the caller hangs up or is transferred to voice mail (if available)
Note
: If you need more help using Caller Reveal, call the Calling Features Helpline at
Follow the voice prompts from the main menu to access
Caller Reveal
Select
5
to choose Caller Reveal:
Select
1
to turn Caller Reveal
ON
Select
2
to turn Caller Reveal
OFF
Press
*
(star)
to exit the system when finished
Note
: There are still some calls that might come through as private or unknown. Some telephone networks send their caller information in a non-standard format, which we cannot process.