US Carriers Shutting Down 3G/HSPA Network

What TELUS Business Customers need to know about the U.S. 3G/HSPA Shutdown

Starting February 22, 2022, AT&T will begin phasing out its 3G/HSPA wireless network service in the U.S. (including Puerto Rico and the U.S. Virgin Islands).

Who will the shutdown affect?

The shutdowns will only impact mobile devices that do not support 4G LTE data and Voice over Long-Term Evolution (VoLTE) roaming.

Those with devices impacted by the shutdown will not be able to perform the following tasks:

  • Make or receive wireless calls (including 911 calls)

  • Send or receive text messages or use cellular data while roaming in the U.S. (including Puerto Rico and the US Virgin Islands)

Note: The shutdown will not have any effect on your service in Canada.

Is my device affected by the shutdowns?

Smartphones:

Here's a
list
of supported VoLTE devices that are not affected by the shutdowns.

IoT & Fleet:

Telematics services that rely on 3G connectivity within the U.S. will be impacted by the network turn-down, resulting in reduced access to 3G network coverage.

Fleet and asset trackers that do not presently support 4G/LTE connectivity should be replaced with a 4G capable device.

Please engage your account executive for assistance and to discuss 4G replacement hardware options

What should I do if my services stop working?

If the 3G shutdown impacts your mobile device, please upgrade to a 4G LTE data and VoLTE roaming capable device to continue to use data, talk and text services while travelling in the US

You can upgrade your mobile device
online
. Switching to another service provider will not help as the U.S. 3G/HSPA shutdown will impact all affected devices, regardless of the wireless provider.

If you are roaming in the U.S. with a 4G LTE data and VoLTE roaming capable device, you may need to enable VoLTE in your settings.
Follow these instructions
to activate LTE/VoLTE on your mobile device.

Are there any other options if I am travelling to the U.S. with a 3G device?

The US 3G shutdown should not impact your ability to connect to a Wi-Fi network.

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