How to set up and use TELUS Secure Business Enterprise Groups

Learn all about how to set up and add new users to your Enterprise Group, configure and manage user roles and access permissions, monitor locations remotely and locally, and more.

This article goes over how to set up and manage group logins and user codes, on-site and remote access to systems, and user roles and access permissions.

Check out our other article that goes over how to manage and set up notifications and Smarter Business Reports for select or multiple locations within your Enterprise Group
.

What is an Enterprise Group?

What types of customers can access the Enterprise Groups feature?

What information do I need to set up an Enterprise Group?

How do I create a new Enterprise Group?

How do I add a location to an existing Enterprise Group?

How do I set up Enterprise Group users?

How to set up users with on-site access to your security panel

To give a user on-site access to your security panel, you first need to set them up as a group user in your Enterprise Group and then the user can add their code to the security system locally.

Learn how to create new group users via the web portal
 or app
.

Note
: The user code only provides on-site access to your system’s panel. To grant users remote access to your system via the TELUS Secure Business web portal or app, you need to create a new group login (see below).

How to create a new group login

See the section on creating new group logins for users and configuring their role-based access and permissions via the web portal
.

Note
: Users do not get set up with a user code when you create a group login for them. If you need to set up users with on-site access to your security panel, you need to create user codes via the web portal
 or app
.

How to manage location access and permissions for users in my Enterprise Group

Select the account you want to use as the primary login (e.g. corporate office, headquarters) You need to create your first Enterprise Group under this account. The primary login will have administrator rights to manage the Enterprise Group
An Enterprise administrator can grant users access to multiple locations within your Enterprise Group. They can set which locations each user can access in the group. For example, the administrator can set up a user without access to any locations, where the user would just receive system notifications but wouldn’t be able to disarm systems
Enterprise users with location access need a user code. Once added through the Alarm.com TELUS Secure Business web portal, this user code is pushed to the alarm panel for each location where they will be granted access to panels, keypads or smart locks
Add an email and/or phone number of the Enterprise user so they can receive email/text notifications (e.g. alarm notifications, open/close email alerts)
If you set a user up with a user code for a single security system, you cannot use that same code across multiple locations. You would first need to delete the user from the individual location and then set them up as a user in your Enterprise Group
Here’s how to remove users from a single system and add them to your Enterprise Group:

What is an Enterprise Group login and how do I set one up for a new user?

How do I add users to an Enterprise Group and set up their access via the TELUS Secure Business web portal?

How do I add users to an Enterprise Group and set up their access via the TELUS Secure Business app?

How do I create new group logins for users and configure their role-based access and permissions via the web portal?

Once a user is set up with a group login, they can view all locations within that group. You can set their role and permissions so that they have view-only access or give them the ability to manage locations within the group.

Here’s how to create or add an existing user’s login to your Enterprise Group and then set their role and permissions:

Log in to the
TELUS Secure Business web portal
using an administrator login
Check that the correct group is selected from the location dropdown menu
Click
Users
Click
Manage Logins
Click
Add Group Login
Select the type of login to add to your group:

For existing users already added to your group, you can always update their roles and permissions at any time. Here’s how to do this:

Select the desired user
Using the
Role
dropdown menu, update the roles for the desired group

Note
: Click Down
 to expand a group and view the subgroups or locations within it.

Roles

Here are the four roles to choose from when setting up Enterprise Group logins for new users:

Permission	Description
Administrator	If you're an Administrator, you can manage the locations within the Enterprise Groups you have access to.
Full control	If users have full control, they can control and manage all devices. They can also access most functionality in the TELUS Secure Business web portal and app that is available to the primary account login for each location in the Enterprise Group. Users cannot manage website logins and they can’t receive certain types of account notifications that get sent to the primary account login. They also don’t have the ability to manage the Enterprise Group or change group level settings.
Read only	If users have read-only access, they are able to see most of the website pages and settings for each of the locations in the Enterprise Group, but they cannot manage TELUS Secure Business web portal logins or make any changes to account settings, arming state, or device status. They also won't be able to view saved videos.
Custom logins	When you create a user's login, you can set them up with a custom role and the exact permissions you want. Select from the permission types and choose the level of control for the user (read-only or full-control access). Your custom permissions will apply to each location in your Enterprise Group. These permissions can be updated or changed at any time. Note : If you set up custom permissions for a user's login, they will be able to view additional TELUS Secure Business web portal and mobile content not covered below. This includes system status, system history, their own passwords and settings, and the system equipment list.

Group Access

After selecting a role for the user’s login, you’ll will need to decide which groups they can have access to. You can either select All Groups
 or Some Groups
, where you’ll be prompted to select from a list of your Enterprise Groups.

How do I set up business hours to define operating hours for each of my locations and when employees should arrive and leave?

When do I set up user access to be location-specific versus Enterprise-wide?

Your business needs will help you determine how to set up user access with your Enterprise Group. Some staff may need access to all locations, while others should have restricted access to specific sites. The two scenarios below provide examples of when to give employees access to specific locations versus all locations within the Enterprise Group.

In this scenario below, we show how various managers can be given different levels of access to specific locations.

Scenario 1

The business owner has eight restaurants and each restaurant has its own manager and staff. There are also two regional managers. The owner wants to give regional managers full oversight and access controls to all locations while limiting the restaurant managers to control access and staffing at their specific location.

In such a case, we recommend that the owner and regional managers be given logins to the Enterprise Group and have their user profiles created at the Enterprise level. With Enterprise-level access, they can manage all locations and be given access to all devices within the group based on the login’s permissions.

The owner or regional manager can then give individual restaurant managers login access to their specific location so they can manage their staff at the single-system level. The owner or regional managers can still make changes to any location and the restaurant managers will not be able to override any changes they make.

Scenario 2

In this scenario below, we show how to set up users when employees access may change frequently. 

The business owner manages eight warehouses. They don’t have a lot of staff but they do have a network of 30 drivers that may need access to one or multiple sites at any given time. 

In such a case, we recommend setting up the drivers' user profiles at the Enterprise level. Since the drivers may need access to multiple sites at a time, if the owner grants them Enterprise-wide access, drivers would then be able to access different warehouse locations in just a few clicks. We recommend limiting the number of single-system users to avoid mistakenly duplicating users and credentials. For this type of scenario, it isn’t uncommon for just the default administrator (in this case, the business owner) to have full access and control over most of the locations. 

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How to set up and use TELUS Secure Business Enterprise Groups

What is an Enterprise Group?

What types of customers can access the Enterprise Groups feature?

What information do I need to set up an Enterprise Group?

How do I create a new Enterprise Group?

How do I add a location to an existing Enterprise Group?

How do I set up Enterprise Group users?

How to set up users with on-site access to your security panel

How to create a new group login

How to manage location access and permissions for users in my Enterprise Group

How do I add users to an Enterprise Group and set up their access via the TELUS Secure Business web portal?

How do I add users to an Enterprise Group and set up their access via the TELUS Secure Business app?

How do I create new group logins for users and configure their role-based access and permissions via the web portal?

Roles

Group Access

How do I set up business hours to define operating hours for each of my locations and when employees should arrive and leave?

When do I set up user access to be location-specific versus Enterprise-wide?

Scenario 1

Scenario 2

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