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Troubleshooting for TELUS Business customers: Slimline Doorbell Camera
If you are experiencing issues with your doorbell camera, check out this LED status reference guide to assist with your troubleshooting
Note
: If your doorbell is not showing any colour, there may be a power issue or it may have been turned off in the video settings from the web portal
Image | LED pattern | Doorbell state | Description |
|---|---|---|---|
 | Solid green | Active | Your doorbell is ready and working normally. Want to change the colour? Use the TELUS Secure Business app or website to choose a custom colour in place of default green. |
 | Solid white | In call mode | A call has been initiated or is occurring. |
 | Solid blue | Starting up | Please wait while the doorbell is booting up. |
 | Pulsing blue | Battery is charging | Note : The battery may charge for up to 30 minutes after installation. |
 | Alternating blue & green | Connected to Wi-Fi, waiting for server connection | Please wait until the doorbell is successfully connected to the Wi-Fi network. |
 | Alternating blue & yellow | Firmware update in progress | Please wait until the firmware update is complete. |
 | Rapid orange double flash | No Wi-Fi connection | Check the Internet connection. The Wi-Fi credentials may have changed. Delete and re-add the doorbell camera using the TELUS Secure Business app*. |
 | Rapid blue double flash | Power supply issue | Contact your electrician. The doorbell transformer may need to be replaced. |
*Learn how to .
reconnect the doorbell camera to the Internet
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