If you are experiencing issues with your Outdoor Camera, check the following LED reference guide to help you troubleshoot.
LED pattern | Status | Description |
---|---|---|
![]() | Power off | Please check the power source. |
![]() | Active | Your camera is ready and connected to your TELUS Secure Business Security System. |
![]() | Local network connection | Camera is connected to the network but not to the internet. To troubleshoot:
|
![]() | Factory reset | Your camera is restoring to factory default settings. To perform a factory reset, press and hold the WPS button for about 10-15 seconds. |
![]() | Power on OR no local or internet connection | The camera is powering on, which takes 60-90 seconds. If longer than 90 seconds, the camera is not connected to the internet. |
![]() | Starting up | Please wait, the camera is powering on or a firmware upgrade is in progress. |
![]() | Wi-Fi access point mode | Your camera is ready to connect to the Wi-Fi network. |