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Tips on restarting your modem or digital box to restore channels
If the onscreen guide appears, but the screen is otherwise black, first
try changing the channel
If you find that all channels are black after changing the channel, you can restart your equipment as described below.
Restart your modem
Disconnect the power cord behind your modem
Wait 5 seconds
Reconnect the power
Check your modem. The following lights should be green within a few minutes:
Power (solid green)
DSL (solid green)
Internet (solid or blinking green)
Restart your digital box or PVR
From the back of your digital box, disconnect the black power cord
Wait 5 seconds
Reconnect the black power cord to the back of your digital box
: If you're experiencing the same issue with additional digital boxes in your home, repeat steps 1-3 with each.
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Reboot your digital set-top box
Follow these steps to restart your Business Optik TV system
Troubleshoot your digital set top box
Solve most issues you'll encounter with your Optik TV digital set top box using one of these solutions.
Purchase an additional or replacement remote
Learn how to replace or purchase a Business Optik TV remote.
Check available PVR space
How to view your used and available PVR storage
Remote Control issues
Find out why your Classic, Slimline or Slimline 2 remote isn’t working and how to fix it.
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