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Personal Support page.
Business Support
Blank channels — For TELUS Business customers
Blank channels — For TELUS Business customers
Tips on restarting your modem or digital box to restore channels
If the onscreen guide appears, but the screen is otherwise black, first
try changing the channel
.
If you find that all channels are black after changing the channel, you can restart your equipment as described below.
Restart your modem
Disconnect the power cord behind your modem
Wait 5 seconds
Reconnect the power
Check your modem. The following lights should be green within a few minutes:
Power (solid green)
DSL (solid green)
Internet (solid or blinking green)
Restart your digital box or PVR
From the back of your digital box, disconnect the black power cord
Wait 5 seconds
Reconnect the black power cord to the back of your digital box
Note
: If you're experiencing the same issue with additional digital boxes at work, repeat steps 1-3 with each.
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