Blank channels

Tips on restarting your modem or digital box to restore channels

If the onscreen guide appears, but the screen is otherwise black, first
try changing the channel
.

If you find that all channels are black after changing the channel, you can restart your equipment as described below.

Restart your modem

  1. Disconnect the power cord behind your modem

  2. Wait 5 seconds

  3. Reconnect the power

  4. Check your modem. The following lights should be green within a few minutes:

    • Power (solid green)

    • DSL (solid green)

    • Internet (solid or blinking green)

Restart your digital box or PVR

  1. From the back of your digital box, disconnect the black power cord

  2. Wait 5 seconds

  3. Reconnect the black power cord to the back of your digital box

Note
: If you're experiencing the same issue with additional digital boxes in your home, repeat steps 1-3 with each.

Did this article solve your problem?

Yes
No

Related articles

Troubleshoot your digital set top box

Solve most issues you'll encounter with your Optik TV digital set top box using one of these solutions.

Purchase an additional or replacement remote

Learn how to replace or purchase a Business Optik TV remote.

Check available PVR space

How to view your used and available PVR storage

Remote Control issues

Find out why your Classic, Slimline or Slimline 2 remote isn’t working and how to fix it.

Lost recordings

How to cancel or change a program to resolve a recording conflict

Learn about accessibility at TELUS