Track mobile data usage using My TELUS
View usage in My TELUS and learn about additional charges
Track mobile data with the My TELUS app
Data usage highlights appear on the
Overview
screen
Select the
Usage
tab for a detailed breakdown of your account’s usage
Track mobile data with My TELUS
Meters will display a usage summary for the current billing cycle for data, airtime, and messaging
Select
Usage records
to see a daily summary
In the daily view, select a column heading to sort by that column
Select the
+
to the right of any row to see a detailed breakdown of the days usage
Select
Previous Cycle
or
2 months ago
headings to see past usage details
Use the drop down menu beside
Show
to see only specific types of usage
Usage summaries may not be available to subscribers in some provinces
While data usage notifications are close to real-time, usage meters can be delayed by up to 6 hours. Share plans will reflect each person’s usage at various times and are subject to the same delays. All usage information is an approximate; please refer to your invoice for final charges
How data usage is reported
When reviewing your data usage, you may see instances where multiple "chunks" of data appear to have been consumed at the same time.
The time indicated is when the data session began. But in a single session, you may have incurred multiple instances of data usage. For example:
You may have watched a video, then left for a few minutes before watching another video
You may have set up a personal hotspot, then the device that's tethered to yours used some data
When such instances happen within a single session, the data usage chart will show several instances of data usage, all with the same start time.
Also, sometimes when larger amounts are data are consumed, the reporting may be split into smaller segments. For example if a video consumed 7.2 MB of data, you may see it reported as 5 MB and 2.2 MB, with the same start time.
Track and manage mobile data on your Android device
Difference between Wi‑Fi data and cellular data
Cellular data connections work wherever cellular
coverage
is available. TELUS’ 4G HSPA+ network covers 97% of Canada’s population, which means you can use your device nearly anywhere.
A Wi-Fi connection is established with a wireless adaptor at home or in a public place, like a coffee shop, and only works within the limited range of the router. When connected to Wi-Fi, the device uses the data allotment from the router’s internet service.
Most devices will seamlessly switch between Wi-Fi and cellular data and some can use a cellular connection to assist unstable or poor Wi-Fi signals.
To track your data on a device, you can download the TELUS My Account app, which shows at a glance where you are in your usage for your billing cycle.
Data counter on device is another good tool to help manage your data. It provides approximate usage details (±10 MB) and can show what applications use the most data. You can also set limits to auto-stop data usage, as well as restrict specific apps background data on cellular network.
Consult the video below for the most common Android settings to manage your data or visit our
Get to know your device
section, which covers individual device’s data management features under Settings section for your device.
Other tips on reducing data use
Within several applications, such as Facebook or Netflix, it is possible to disable videos playing automatically over cellular data or reduce the quality playback in the app settings.
While surfing on the web, enable Data Saver within
Chrome
settings and Google server will compress the web traffic for your device.
Some Samsung devices have a Download booster option in the settings that speed up downloads by both using Wi-Fi and cellular connections at the same time. Turning the setting off will prevent the automatic cellular data use on large files downloads.
Use Wi-Fi whenever possible
From the Home screen, either swipe down from the top of the screen or select the Apps icon.
If Wi-Fi is off, switch to the on position.
Select the Wi-Fi network you want to use.
If required, enter the password and select Connect.
Your device is now connected to the Wi-Fi network. Successful connection is indicated by a Wi-Fi symbol at the top of your display.
Note:
Some of the images displayed may appear slightly different depending on the software version your device is currently running.
Either swipe down from the top of the screen or select the Apps icon.
The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to select More before tapping on Data Usage.
Swipe or select the Data switch to the off position.
Select OK when the Mobile Data message appears. This will completely turn off your mobile data connection.
You will still be able to connect to the internet and use apps as normal if you are connected to a Wi-Fi network.
The amount listed besides the date range represents the total amount of data used between the two dates
Turn off all background data
Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.
Either swipe down from the top of the screen or select the Apps icon.
Select Data Usage.Note: The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage.
Select Menu.Note: The image of this menu varies depending on the device being used. Tap the one that applies.
Select Restrict Background Data.
Turn off the background data for specific apps.
Many apps transfer cellular data in the background. This means that an app may download data when you're not using it
Either swipe down from the top of the screen or select the Apps icon.
Select Data Usage.Note: The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage
Scroll down the list & tap the app you wish to restrict.
Swipe or select the off position.
Select OK when the restrict message appears.
Turn off personal hotspot
Either swipe down from the top of the screen or tap the Apps icon.
Select Mobile Hotspot and Tethering.
Move the slider to the off position.
Set data usage blocks and limits
Either swipe down from the top of the screen or select the Apps icon.
Select Data Usage.Note: The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage.
To start, ensure that Mobile Data and Mobile Data Limit are both on.
If you ever receive a data usage pop up, simply select OK.
Move the Warning slider up or down to the desired amount. From now on, your phone will notify you whenever you reach this threshold.
Move the Limit slider up or down to the desired amount. From now on, your phone will automatically block all cellular data traffic when you reach this threshold.
Note
: There are three ways to continue using cellular data once the limit you’ve set has been reached:
Increase the limit by moving the slider up
Turn the Data Limit switch off
Wait to receive a new monthly allowance of data when your next bill cycle starts
The most effective way to use data warnings and limits is to adjust the billing cycle so that your phones data usage meter resets on the same day that your billing cycle starts.
Select the day of the month that your billing cycle starts and select Set.
Track and manage mobile data on an Apple device
Difference between Wi‑Fi data and cellular data
Cellular data connections work wherever cellular
coverage
is available. TELUS’ 4G HSPA+ network covers 97% of Canada’s population, which means you can use your device nearly anywhere.
A Wi-Fi connection is established with a wireless adaptor at home or in a public place, like a coffee shop, and only works within the limited range of the router. When connected to Wi-Fi, the device uses the data allotment from the router’s internet service.
Most devices will seamlessly switch between Wi-Fi and cellular data and some can use a cellular connection to assist unstable or poor Wi-Fi signals.
To track your data on a device, you can download the TELUS My Account app, which shows at a glance where you are in your usage for your billing cycle.
Data counter on device is another good tool to help manage your data. It provides approximate usage details (±10 MB) and can show what applications use the most data. You can reset statistics, to restart the device’s app monitoring of data usage.
Consult the video below for the most common Apple settings to manage your data or visit our
Get to know your device
section, which covers individual device’s data management features under Settings section for your device.
Other tips for reducing data use
Wi-Fi Assist is a feature on iOS 9 or later that automatically switches to cellular data, if the Wi-Fi connection is poor. You can turn it off in the
Settings
to manage your data use.
From the Settings menu, you can also verify individual applications, such as iCloud Drive, Podcasts, iMovie, etc. to ensure that Use cellular data is off.
Within several applications, such as Facebook or Netflix, it is possible to disable videos playing automatically over cellular data or reduce the quality playback in the app settings.
Use Wi-Fi whenever possible
Whenever you are near a trusted Wi-Fi network use the Wi-Fi receiver in your device to save your cellular data.
From the Home screen, select the Settings icon.
Switch Wi-Fi to the On position.
Select the name of the Wi-Fi Network you wish to join.
If required, enter the password and select Join.
Note: After you join the network, you'll see a checkmark next to the network name and a Wi-Fi icon will appear in the upper-left corner of your display.
To stop using cellular data you can cut access to it using the settings options on your device.
Select the Settings icon.
Position the slider to the Off position.
A Wi-Fi network allows you to to connect to the internet and use apps even if cellular data is turned off.
The amount listed under Current Period in the Cellular Data Usage section represents the total amount of cellular data used since the last counter reset.
To view the date of the last reset simply scroll to the bottom of the menu.
To reset the counter simply tap Reset Statistics two times.
To track your usage on a monthly basis, you can reset this counter on the first day of your bill cycle.
You can control which apps have access to your data on an individual basis and limit some application to Wi-Fi only.
Select the Settings icon.
Scroll down the screen to reveal the different apps that are using your cellular data. The amount of data used by each app is listed under the app. No figure means no cellular data usage.
Toggle the on/off switches to control which applications can use cellular data.
Turn Off Personal Hotspot
Select the Settings icon.
Move the slider to the OFF position.
Turn Off Push Notifications
Push notifications are alerts from specific apps that relate to some kind of new information that are pushed to your device regardless of whether you are using the app or not. Although it’s not possible to disable all push notifications at once, it can be done on a per app basis.
From the Home screen, select the Settings icon.
Scroll down and select Notifications.
Select the App you wish to turn off.
Move the slider to the OFF position.
Turn Off Background App Refresh
Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.
Select the Settings icon.
Scroll down and select General.
Scroll down and select Background App Refresh.
Note:
To turn off background updates for All apps, move the slider to the Off position. To turn on background updates for individual apps, turn the slider to the On position and turn on the individual app switch to the desired position.
Usage summaries may not be available for all accounts
While data usage notifications are close to real-time, usage meters can be delayed by up to 6 hours. Share plans will reflect each subscriber's usage at various times and are subject to the same delays. All usage information is an approximate; please refer to your invoice for final charges
Additional data charges may vary depending on which Business Mobility plan you are on. Learn more about
additional data charges
Track mobile data with My TELUS
Select the desired
account
, if applicable. You can also enter the account number in the
Find your account
field
Note
: Accounts incurring
Overages
will be highlighted with an
exclamation point icon
(may not be available for all accounts)
In your usage summary, you can view
Shared Data Usage
for each plan, as well as
Total domestic overages
and
Total roaming overages
incurred
Scroll to
Subscribers
section to view a breakdown of usage for each account subscriber, including a timestamp of the most recent update
Note
: The subscriber list can also be sorted by least/most
Usage
(default view),
Domestics Overages
or
Roaming Overages
by selecting the appropriate heading
Track mobile data with the My TELUS app
Open the My TELUS app on your device
In your usage summary, you can view the amount of
Data used
,
Remaining
and a
Daily average
from your current cycle. To view more details, select
Usage records
Select the
Data
tab to review your usage
You can also review usage from previous cycles by selecting from the
date range
drop-down menu
Don't have the My TELUS app?
Text the word "
APP
" to
54555
to receive a message with a My TELUS app download link.
App Store or Google Play Store