Trace threatening office phone calls

How to use Call Trace to provide legal evidence of harassing calls

Call Trace
provides legal evidence of harassing calls to your number.

Call Trace

If you receive a threatening or harassing call:

  1. Hang up immediately

  2. Lift the receiver and listen for the dial tone. Select
    to trace the last call to your line

  3. If the call was life threatening, contact the police immediately. If not, the police suggest you trace three calls before contacting them

  4. Be sure to note the date and time of each harassing call

How the police respond to Call Trace information:

  • Call Trace information is released to the police only. You will not be advised of the caller's number

  • If you receive nuisance hang-up calls, the police are not in a position to take action

  • The police will contact members of your household. They must be ready to press charges in order for the police to take action

  • If the Call Trace service is deemed by the police to be a prank or false claim, fines will be administered to the household that initiated the Call Trace service by the police department


  • Call Trace is not to be used as your only defence. If you feel your life is threatened, you must call the police and file an official report as your first line of action

  • Call Trace is effective even when the caller has blocked their name and number

  • If you need more help using Call Trace or require any additional information call the Calling Features Helpline at
    and follow the easy-to-use voice prompts

If Call Trace isn't working

If Call Trace isn't working, the most likely reason is that your phone is set to
instead of
. If touch tone is not activated, the system will not recognize your * (star) commands. To fix this:

  1. On your phone, look for a switch that allows you to set your phone to
    . The switch is typically located on the side of the phone, or sometimes on the bottom

  2. Switch to

  3. Try using Call Tracing on another telephone in the home


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