The Internet Code of Conduct for TELUS Business customers

Information on the CRTC Internet Code of Conduct and American Sign Language (ASL) video

Information about the CRTC Internet Code

The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Internet Code so that customers of Internet services are better informed of their rights and responsibilities contained in their contracts with Internet service providers.

The Internet Code of Conduct

Effective January 31, 2020, the CRTC has introduced the Internet Code of Conduct. To learn more about your rights as an Internet consumer, visit the
CRTC website

If you experience difficulty with your service, you can
contact us
with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the
Commission for Complaints for Telecom-television Services (CCTS)
may be able to assist you.

The Internet Code of Conduct in ASL

Did this article solve your problem?


Related articles

TELUS Assist for Business customers

Learn how our virtual assistant can help get you instant answers to questions about TELUS Business services — anytime, anywhere

TELUS Business Optik TV Restart feature

Learn about the Business Optik TV Restart feature

Business Connect 24.1 phone firmware updates

Phone firmware updates for the Cisco SPA series models and Yealink CP930W / T4xS / T4xU / T5xW / W60P / W69P

Business Connect 24.1 release overview

Important new features and updates for TELUS Business Connect 24.1 release

Enabling or disabling Nighttime Mode on your TELUS Secure Business control panel

Learn how to change your TELUS Secure Business control panel display, voice settings and chime settings for evenings and nights.

Learn about accessibility at TELUS