The Internet Code of Conduct

Information on the CRTC Internet Code of Conduct and American Sign Language (ASL) video

Information about the CRTC Internet Code

The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Internet Code so that customers of Internet services are better informed of their rights and responsibilities contained in their contracts with Internet service providers.

The Internet Code of Conduct

Effective January 31, 2020, the CRTC has introduced the Internet Code of Conduct. To learn more about your rights as an Internet consumer, visit the
CRTC website

If you experience difficulty with your service, you can
contact us
with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the
Commission for Complaints for Telecom-television Services (CCTS)
may be able to assist you.

The Internet Code of Conduct in ASL

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