on the page to launch the virtual assistant. If you don’t see the purple TELUS Assist icon or window, first try disabling any ad blockers in your web browser
if you are currently a TELUS Business customer
Select the product or service you need assistance with
: For your security, you will be required to log into your My TELUS account to access any account information.
Keep it short and simple
. The virtual assistant recognizes key words to understand your question:
“How to pay my business bill?”
“How do I check my voicemail?”
“Setup email on my computer”
Use quick response buttons
to access commonly requested information
thumbs up icon 👍
👎 to let us know if our answer was helpful. We use this information to enhance your future experience
If you are chatting with the virtual assistant during business hours, and would like to speak with a live agent, type
at any time to be connected to the next available chat agent or
to have an agent call you back
Frequently asked questions (FAQ)
What can TELUS Assist help with?
TELUS Assist can answer almost any Business Solutions questions
Can TELUS Assist help me with all my TELUS services?
TELUS Assist can access information for all TELUS Business Mobility, Internet, and other services. For the best experience, please ensure you are selecting the correct TELUS service at the start of the session. If you require information on multiple TELUS services, you will need to restart your session to select a different service.
What languages does the virtual assistant understand?
TELUS Assist is fluent in both English and French. The assistant defaults to your preferred language on TELUS.com. To change it, go to