What can TELUS Assist help with?
TELUS Assist can answer almost any Business Solutions questions
Can TELUS Assist help me with all my TELUS services?
TELUS Assist can access information for all TELUS Business Mobility, Internet, and other services. For the best experience, please ensure you are selecting the correct TELUS service at the start of the session. If you require information on multiple TELUS services, you will need to restart your session to select a different service.
What languages does the virtual assistant understand?
TELUS Assist is fluent in both English and French. The assistant defaults to your preferred language on TELUS.com. To change it, go to
TELUS.com
on your mobile or desktop device and change your preferred language.
Do I have to log into my My TELUS account?
You do not need to log in to your account to ask general questions.
I don’t have a My TELUS account. Can I still use TELUS Assist?
Yes. General information is available without logging into My TELUS.
I am not a TELUS customer. Can I still use TELUS Assist?
Yes. The virtual assistant can help answer general questions.
Why do you ask for my name and phone number?
We ask for contact information so if you ask to be transferred to a live chat agent, the agent will have your name and number to call you back if you are disconnected.
How do I chat or speak with a live agent?
If you are chatting with TELUS Assist during business hours, type
Agent
to be connected to the next available chat agent or
Call
to have an agent call you back.
