TELUS Assist

: Chat assistance and scheduled call back are not available for some enquiries. In these cases, TELUS Assist will provide a toll-free number for our contact centre.

: For your security, you will be required to log into your My TELUS account to access any account information.

TELUS Assist can answer almost any Business Solutions questions

TELUS Assist can access information for all TELUS Business Mobility, Internet, and other services. For the best experience, please ensure you are selecting the correct TELUS service at the start of the session. If you require information on multiple TELUS services, you will need to restart your session to select a different service.

TELUS Assist is fluent in both English and French. The assistant defaults to your preferred language on TELUS.com. To change it, go to 

TELUS.com

 on your mobile or desktop device and change your preferred language.

You do not need to log in to your account to ask general questions.

Yes. General information is available without logging into My TELUS.

Yes. The virtual assistant can help answer general questions.

We ask for contact information so if you ask to be transferred to a live chat agent, the agent will have your name and number to call you back if you are disconnected.

If you are chatting with TELUS Assist during business hours, type  to be connected to the next available chat agent or  to have an agent call you back.