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Getting started with your new Business Optik TV Digital Box
Details, features and information about your new TELUS Business TV Digital Box
What you need to complete the installation
Before you start:
- Check that everything is included in the box that you received.
- Also, ensure you have the required equipment and tools to set up your new Business Optik TV Digital Box:
- The Business Optik TV Digital Box Quick Install Guide
- All included equipment:
- Business Optik TV Digital Box
- Power supply
- TELUS remote with AAA batteries
- HDMI cable
- Your TV and TV manufacturer’s remote
- You will also require your Wi-Fi network name and password.Note:if you've lost or forgotten it.Retrieve your login information
Optional:
- An ethernet cable if not connecting your new Business Optik TV Digital Box via Wi-Fi.
- Your Google account username and password.
Note:
If you are not automatically logged into your TV app during the first installation, you may need to log in manually using your My TELUS or Koodo username and password. Please visit telus.com/MyTELUS
Koodo Mobile
How to set up your new Business Optik TV Digital Box
- Connect the digital box to your TV.
- Connect the digital box to the power supply.
- Turn on your TV and select the appropriate HDMI input on your TV.
- Follow the on-screen steps to select your language, pair your remote and connect to your Wi-Fi network.
- You may also choose to sign in to your Google account to enjoy an enhanced entertainment experience.
On-screen setup
For more detailed step-by-step installation instructions, take a look at our .
step-by-step guide above
Features
The new Business Optik TV Digital Box runs on the Android TV operating system and comes with all of the features of Google’s Android TV platform including Google Assistant, Chromecast built-in and access to the Google Play Store.
Featuring a custom designed user interface and home screen, the digital box allows you to search and access all of your content in one place.
The digital box comes preloaded with apps from Netflix, Amazon Prime Video and YouTube. Recommended apps available for download during the first-time installation include Disney+, Hayu and Stingray Music. Sign in with your Google account to access the Google Play Store, featuring thousands of apps available for download.
LED reference guide
Your new Business Optik TV Digital Box has an LED on the underside of the box at the front. The colour of the light and whether it is solid or flashing indicate different states that the box is in.
No colour:
If the LED is not illuminated, the digital box is either unplugged or in deep standby mode. Press the power button on the TELUS remote to power the box on.Blue:
If the LED is a solid blue colour, the digital box is in standby mode. Press the power button on the TELUS remote to power the box on. A flashing blue LED indicates that the box is either waking up or is undergoing a factory reset.
White:
If the LED is a solid white colour, the digital box is powered on. The LED will blink once to acknowledge that a button on the TELUS remote has been pressed. A flashing white LED indicates that the box is undergoing a software upgrade.
TELUS remote
The TELUS remote gives you more control of your TV. Featuring Bluetooth 5.0 connectivity, you no longer need to point your remote directly at the digital box. Google Assistant allows you to control your TV with your voice. The sleek new design features back-lit keys for easier use in the dark and direct launch buttons for the Netflix and Amazon Prime Video applications.
Visit the to find more information about your Telus remote, including pairing instructions, controlling your TV volume and power, and a list of supported voice commands.
TELUS remote support page
Buttons and inputs
Your new Business Optik TV Digital Box features the following buttons:
Power:
Turn the digital box on and off using the power button on the front of the unit.Bluetooth:
Turn on Bluetooth pairing using the Bluetooth button on the side of the unit. You can also connect Bluetooth accessories from the Home
screen by navigating to Settings → Device Settings → Remotes & Accessories → Add accessory
.Your new Business Optik TV Digital Box features the following inputs:
Optical Audio (optional):
Connect your digital box to other audio outputs using Optical audio or TOSLINK cables (not included).
Ethernet (optional):
Connect your digital box to your internet access point with an ethernet cable (not included) for the most reliable connection.
HDMI:
Connect your digital box to your TV using the supplied HDMI cable.
Power:
Connect your digital box to a wall receptacle using the included power supply.
USB 2.0:
You can connect USB accessories, such as keyboards, to control your digital box using the USB input on the left-hand side of the unit.Technical specifications
The new Business Optik TV Digital Box features the following technical specifications:
Operating System
- Android TV Q
Audio
- Dolby Digital Plus
- Dolby Atmos
Video
- 4Kp50/60
Connectivity
- 10/100 RJ-45 Ethernet jack
- Wi-Fi 6
- HDMI with HDCP 2.3 protection
- S/PDIF Optical connector
- Bluetooth 5.0
- Unidirectional IR receiver
Storage and RAM
- 16 Gb Flash memory
- 4 Gb RAM
Basic troubleshooting
To reboot your Business Optik TV Digital Box from the
Home
screen, navigate to Settings → Device Settings → Device Preferences → About → Reboot
.To factory reset your digital box from the
Home
screen, navigate to Settings → Device Settings → Device Preferences → Factory reset
. If your digital box is unresponsive, you can factory reset the box manually by using a paperclip to press and hold the
Factory Reset
button on the back of the box for a minimum of five seconds. - Note: Performing a factory reset will erase all data from your device’s internal storage, including your Google account and any app data and settings (e.g. stored usernames and passwords and any downloaded applications).
For more detailed troubleshooting information and steps, visit the .
Internet and TV troubleshooting tools page
Installation instructions in other languages: Downloadable PDFs
To better serve our customers, this help article is also offered in Punjabi, Simplified Chinese and Traditional Chinese:
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