Using TELUS email on an alternative email application

Third-party email application support

To have the best experience with TELUS email powered by Google, TELUS recommends that everyone use the web browser version of Gmail at email.telus.net
 or using the Gmail app on a mobile device. This ensures you have the latest updates, access to all the new features and benefits and there are no additional costs.

If you want to use an alternative email app or client to access your TELUS email, you can use the details in this article to configure such apps or clients. If you require assistance or need additional support, please contact the provider of your alternative application.

OAuth settings

Most people will use email on multiple devices, such as smartphones or tablets and laptops. To protect your account, you should use applications that are built with OAuth or Open Authentication. OAuth will protect your account against hackers and hijacking attempts.

Here are some examples of OAuth applications:

Device and operating system	Apps or programs that use OAuth
iPhones & iPads running iOS 9.0 and above	- Apple Mail - Gmail app
Android devices running Lollipop/5.0 or above	- Gmail app
Mac computer running OS 10.11/El Capitan or above	- Apple Mail
PC running Windows 10	- Windows Mail

Email app not listed?

You can find out if your email app supports OAuth by trying to set up a new email account. Your app may offer you a list of email providers that includes Google. If it does, your email app supports OAuth. Be sure to select Google as your provider and use your TELUS email account details.

If your application is not listed above, you can use the settings below to set up your application.

IMAP settings

You can use the following settings in your application to use IMAP Access:


Email address	Your TELUS email address used for logins (aliases are not supported)
Password	Your password for TELUS email
Account type	IMAP
Incoming mail server	imap.gmail.com Requires SSL: Yes Requires Authentication: Yes Port for SSL: 993
Outgoing mail server (SMTP)	smtp.gmail.com Requires SSL: Yes Requires TLS: Yes (if available) Requires Authentication: Yes Port for SSL: 465 Port for TLS/STARTTLS: 587

POP Settings

Open your email account in a browser by visiting
email.telus.net
Click on the gear icon in the upper right corner and select
See all settings
From the top menu, select
Forwarding and POP/IMAP
In that menu under POP access, select
Enable POP
Select
Save changes

You can use the following settings in your application to use POP Access:


Email address	Your TELUS email address used for logins (aliases are not supported)
Password	Your password for TELUS email
Account type	POP
Incoming mail server	pop.gmail.com Requires SSL: Yes Port: 995
Outgoing mail server (SMTP)	smtp.gmail.com Requires SSL: Yes Requires TLS: Yes (if available) Requires Authentication: Yes Port for SSL: 465 Port for TLS/STARTTLS: 587

Less secure applications (not recommended)

Over time, applications will become out of date and become vulnerable for hacking, hijacking or malicious attacks. To protect your email, it is recommended that you upgrade to software applications that are current and have the latest software updates installed.

Note
: In 2021, less secure applications support will be disabled and you will need to use an application that supports OAuth. Please ensure you have upgraded your email application to a compatible application by 2021.

However, if you require the use of an older application, you can use these steps below to grant access to your Mail account for “Less secure applications”:

Open your email account in a browser by visiting
email.telus.net
Go to the 9 dot menu and select
Account
Select
Security
on the left-hand side
Scroll down to “Less secure app access” and select
Turn on access
Toggle “Allow less secure apps switch” to
On

You have now enabled Less secure application access for your account. If you no longer require this enabled in the future, please use the steps above to change the setting to Off
.

Enable 2-step verification

A more secure way to allow your email programs (e.g. Outlook) to have access to your TELUS email account is to enable 2-step verification. You can do so on Google.

To enable this setting, follow these steps:

Step 1: Visit your profile in Google

Go to myaccount.google.com
 and sign in to your TELUS email account. Select Security
 on the right hand menu and select On
 next to 2-Step Verification.

Step 2: Click on "Get Started"

Learn more about this feature on this screen and then select Get Started
.

Step 3: Verify it’s you

Enter your password and select Next
.

Step 4: Add a backup option

Enter a mobile phone number and select whether you would like to receive your code over text message or via a phone call. Select Send
.

Step 5: Save your backup codes so you’ll always have account access

You can print or download the codes you see on the screen. You may also choose to use your backup number instead. Select Next
.

Step 6: Confirm that it works

Enter the code sent to the phone number you entered on Step 4
. Select Next
.

Step 7: Turn on 2-step verification

Review the details you have chosen and select Turn on
.

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Using TELUS email on an alternative email application

OAuth settings

IMAP settings

POP Settings

Less secure applications (not recommended)

Enable 2-step verification

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