Device Care extends the manufacturer’s warranty for an additional two years and provides three year coverage for accidental damage.
Device Care provides protection against up to two incidents during a continuous 24-month period. It also includes premium service experience, peace of mind and next-day shipping of a replacement device.
: TELUS Device Care is once again available in Manitoba.
To check your Device Care coverage, you can check your status by visiting
You will need the following information when filing a service request:
Phone number of the mobile device
Device manufacturer and model (i.e. Samsung S6, Blackberry PRIV)
A credit card to pay the service replacement fee
: If your phone is lost or stolen, call TELUS immediately to suspend service and prevent unauthorized usage.
Receiving your replacement device
The replacement device will typically reach you within 24 hours of your request. It may take longer in certain remote locations of Canada.
What if I have an embedded SIM (eSIM) phone?
You will be provided with a new TELUS eSIM voucher along with the replacement device.
If your phone’s eSIM line is active on TELUS, you will need to download the new eSIM card on the phone and transfer the line from the old eSIM to the new eSIM using self-serve or by calling into TELUS.
: TELUS and its subsidiaries (“TELUS”) are not responsible for loss of carrier service as a result of an eSIM download wipe performed on any non-TELUS eSIM. If your phone’s eSIM line is currently active through a carrier other than TELUS, you are responsible for obtaining and downloading a new eSIM card from the carrier. You are responsible for any charges that your carrier may apply for a replacement eSIM card.
Manitoba residents only
The TELUS Device Care program in Manitoba is an insurance program (underwritten by Liberty Mutual Insurance Company) with different fees and terms. In Manitoba, the deductibles are $35, $125, $165, $250, $315 and $500. For complete details, see terms and conditions at