Find step-by-step instructions, helpful tips and important things to know about installing your TELUS Secure Business Smoke Detector.
Video installation instructions
How to install your Smoke Detector
To install your Smoke Detector, make sure you have the following in addition to the included equipment:
Drill and 2mm bit
Ladder, chair or a sturdy stool
Install your Smoke Detector using the mobile app
If this is the first time you are installing the TELUS Secure Business system
, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.
If this is a new installation, you should follow the instructions included inside the box containing your equipment to initiate step-by-step guidance for installation in the TELUS Secure Business app.
To add a sensor to your security system, use your TELUS Secure Business app and follow these instructions here:
Log in to the
TELUS Secure Business
app on your mobile device
three horizontlal line Menu icon
in the top left-hand corner
+ Add Device
Select your device and follow the on-screen instructions to complete the setup
Once all of your sensors are added successfully, you will be shown how to complete a
to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please call TELUS at
Your Smoke Detector should be installed on a clean surface area inside your business. Make sure you wipe the location before installing your sensor. A good location for a Smoke Detector is:
Between bedroom areas and the rest of the home (if applicable)
Near stairways to the upper floor
4 inches away from the nearest wall if ceiling mounted
4 inches away from the ceiling if wall-mounted
Away from kitchens, bathrooms, and areas with usage of recreational smoke (i.e. smoking, vaping)
A Smoke Detector should not be installed:
Directly above a sink, cooker, stove or oven
Within five feet of any cooking appliances
Near doors and windows with drafts
Outside or in a garage
In or below a cupboard
In a location where the air flow is obstructed by curtains or furniture
In a location where dirt or dust could collect and block the sensor
Anywhere the sensor can be knocked, damaged or inadvertently removed
On removable ceiling panels
How to mount my Smoke Detector
Refer to the following diagram and install the mounting base on the ceiling or on the wall (if local ordinances permit). Use the two screws and anchors provided. Maneuver the base so the screws are at the elbow of the screw slots and secure.
Fit the detector inside the base by aligning it over the base as shown (detector’s alignment notch should be slightly offset from mounting base tamper release tab), then turn the detector in a clockwise direction until it clicks into place.
My Smoke Detector is failing the walk test
If you are testing your sensor using the TELUS Secure Business mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.