Get a second office phone number with Smart Ring

How to get another number with a distinct ring on your office phone

Smart Ring

Smart Ring
service gives you a second phone number on your existing phone line.

Long distance charges apply to both numbers and are based on the plan you have on your TELUS Office Phone plan.

  • A distinctive ring will alert you to calls to your Smart Ring number

  • It shares the same line as the primary line

  • If you also subscribe to Call Waiting, a distinctive beep lets you know that a second caller is phoning your Smart Ring number

  • To use a fax machine with a distinctive ring, a compatible fax machine needs to be configured. Refer to your owner’s manual for instructions

Custom ringtones

If your telephone is using a custom ringtone, the phone will play its own tune rather than the Smart Ring tone. To fix this:

  1. Go to your phone ringer settings

  2. Deactivate the custom ringtone and set the ringer to a setting that is compatible with distinctive rings

  3. Refer to your telephone user manual for directions on how to change the ringer setting

Using Smart Ring with a fax machine

If Smart Ring is being used for a fax number, make sure you have a compatible fax machine. Consult your owner's manual to see if your fax machine is compatible and how to set up your fax machine for Smart Ring.


Did this article solve your problem?


Related articles

Business Connect data retention policies

Find out what Business Connect® customer account data gets stored on our servers and for how long

Porting your number to another provider

Learn what to expect and issues that may arise if you have chosen to transfer your number to another provider.

Web access for voicemail explained

How to use My TELUS to set up web access for voicemail

Access Office Phone voicemail messages by phone

How to access messages from your office phone or any other phone

Learn about accessibility at TELUS