Get a second office phone number with Smart Ring

How to get another number with a distinct ring on your office phone

Smart Ring

Smart Ring
service gives you a second phone number on your existing phone line.

Long distance charges apply to both numbers and are based on the plan you have on your TELUS Office Phone plan.

  • A distinctive ring will alert you to calls to your Smart Ring number

  • It shares the same line as the primary line

  • If you also subscribe to Call Waiting, a distinctive beep lets you know that a second caller is phoning your Smart Ring number

  • To use a fax machine with a distinctive ring, a compatible fax machine needs to be configured. Refer to your owner’s manual for instructions

Custom ringtones

If your telephone is using a custom ringtone, the phone will play its own tune rather than the Smart Ring tone. To fix this:

  1. Go to your phone ringer settings

  2. Deactivate the custom ringtone and set the ringer to a setting that is compatible with distinctive rings

  3. Refer to your telephone user manual for directions on how to change the ringer setting

Using Smart Ring with a fax machine

If Smart Ring is being used for a fax number, make sure you have a compatible fax machine. Consult your owner's manual to see if your fax machine is compatible and how to set up your fax machine for Smart Ring.


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