The terms in this section, called the “service terms”, apply to a group of services or a specific service within a group.
Service Plan | Included Calls |
---|---|
SIP Trunking Sessions - Standard | • Unlimited inbound calling
• Unlimited outbound local calling |
Optional Features | Description |
---|---|
Additional DIDs | Telephone numbers that enable voice and data calls to be directly dialed to stations within your SIP Components. |
Additional Sessions | Concurrent call paths to our telephone network and exchanges and the PSTN. Each session enables one (1) bi-directional PSTN communication path. |
Business Continuity - DID Call Forwarding | Call forwarding configured for individual DIDs and managed via a portal. Call forwarding conditions: Unreachable, Busy, or Always |
Session Bursting | Feature that allows you to deal with sudden, unplanned bursts of traffic without having to pay for sessions that would otherwise go mostly unused. Burstable sessions used will incur a Monthly Variable Charge. |
Trunk Group Failover | Additional trunk groups for connectivity resiliency, customer equipment resiliency, or carrier session border controller geo-redundancy. |
Measure | Standard | Threshold | Total Monthly Outage Time = Credit Amount |
---|---|---|---|
Service Availability | 100%
7 days x 24 hours | 99.99% | ≤ 0h04 = 0% of applicable fixed monthly charge
|
Month of the service period at which cancellation occurs | % of monthly fixed charges for the remaining service period after cancellation |
---|---|
0 – 24 months | 100% |
25 – 60 months | 50% |