Set up Office Phone voicemail

How to create a password, select a greeting and access your mailbox

Set up your voicemail

Pick up your office phone handset, wait for a dial tone, then dial
*98
Select your language
When asked to enter your password for the first time, enter your
10-digit phone number
Create your permanent password
- Your password must be
  4 to 15 digits long
  . Choose a password that is hard for others to guess. Avoid using repetitive and sequential numbers such as 1111, 1234, etc.
Choose whether you want to bypass your password when calling from your own phone
- Note
  : To protect your privacy and security, TELUS recommends you do not select this bypass option. If you choose not to bypass password, please select
  star (*)
  when prompted
Record
your name
Record
your personal greeting
. This greeting is what callers will hear before leaving a message
Your mailbox is now ready to use

Manage your greeting

Access your mailbox

You have 3 easy options to access your office phone voicemail:

Access your voicemail online

Visit https://voicemail.telus.com/

Access your voicemail from your office phone

Dial *98

Access your voicemail from any other phone

Call your
10-digit business number
- If you are in Canada
  , you may also call
  1-844-310-9898
  to access your voicemail
- If your are outside of Canada
  , you may also call any of the following voicemail access numbers (international long distance charges apply
  )
  1-403-264-8283
  1-780-420-1414
  1-250-658-6311
  1-604-408-5200
  1-416-623-3322
  1-418-386-1071
Once the call goes to voicemail, press
star (*)
during your greeting
Enter your voicemail password

How to navigate the voicemail menu

Office Phone voicemail keys

For more menu items, please refer to the 
Voicemail user guide
.

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