How to set up your TELUS Business Smart Hub

You can connect your Business Smart Hub to various Local Area Networks (LANs) using a computer, third-party wireless router or a TELUS router or gateway.

Connect your TELUS Smart Hub directly to your computer

Plug the
SIM card
into the back of the
TELUS Smart Hub device
Plug the power cord into the back of the device
Plug the
LAN cable
into the
LAN port of the device
Plug the
LAN cable
into the
LAN port of the computer
Turn on the
TELUS Smart Hub
(starting up can take up to 5 minutes)
Open a browser window on the computer
In the address bar, enter
192.168.20.1
Follow the wizard steps
The TELUS Smart Hub will reboot once the settings have been changed (this can take up to 5 minutes)
Launch the browser and start browsing

Connect your TELUS Smart Hub to a third-party wireless router

Plug the
SIM card
into the back of the
TELUS Smart Hub device
Plug the power cord into the back of the device
Plug the
RJ45/LAN cable
into the
LAN port of the device
Plug the
RJ45/LAN cable
into the
LAN port of the computer
Turn on the
TELUS Smart Hub
(starting up can take up to 5 minutes)
Open a browser window on the computer
In the address bar, enter
192.168.20.1
Follow the wizard steps
The device will reboot once the settings have been changed (this can take up to 5 minutes)
Unplug the
LAN cable
from the
WAN/Internet
port of your third-party
wireless router/gateway
Reboot the third-party router (this can take up to 5 minutes)
Launch the browser and start browsing

Note
: Once the ADSL service has been restored, the LAN cable on the WAN port must be disconnected.

Connect your TELUS Smart Hub to a TELUS wireless router or gateway

Plug the
SIM card
into the back of the TELUS Smart Hub
Plug the
power cord
into the back of the device
Plug the
LAN cable
into the LAN port of the device
Plug the
LAN

cable
into the LAN port of the computer
Turn on the
TELUS Smart Hub
(starting can take up to 5 minutes)
Open a browser window
In the address bar, enter
192.168.20.1
Follow the wizard steps
The device will reboot once the settings have been changed (this can take up to 5 minutes)
Unplug the
LAN cable
from the computer and plug it into the WAN/Internet port of your TELUS wireless router
Unplug the
RJ11 telephone cable
from the TELUS gateway/router
Reboot the third-party wireless router (this can take up to 5 minutes)
Launch the browser and start browsing

Note
: Once the ADSL service has been restored, the RJ11 cable must be plugged back into the TELUS gateway or router and the LAN cable on the WAN port must be disconnected.

Still in need of assistance?

If these troubleshooting tips don’t help, please contact us
 
or use our Virtual Assistant 
to help troubleshoot your internet issues:

Select the
purple chat icon
Select
Yes
when asked
Are you currently a TELUS customer?
Select
Business
when asked
What service can we help you with?
Select
Technical support for existing services
Select
Business phone or Internet Services
Enter your
name
,
email
and
phone number
, then select
Start Chat
Once connected to the Virtual Assistant, simply type “
No internet
”. The assistant will walk you through troubleshooting suggestions step-by-step

If your request is not time sensitive, you can also fill out a Business Service Request
.

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Learn about accessibility at TELUS

How to set up your TELUS Business Smart Hub

Connect your TELUS Smart Hub directly to your computer

Connect your TELUS Smart Hub to a third-party wireless router

Connect your TELUS Smart Hub to a TELUS wireless router or gateway

Still in need of assistance?

Did this article solve your problem?

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