Set up mobile voicemail

Instructions for setting up voicemail on your mobile device

Your voicemail is ready to accept messages as soon as it’s added to your account. Until you set up your voicemail will hear the default system greeting. You are only 2 simple steps away from using your new voicemail!

Note
: You will be charged regular airtime rates (or use your included minutes) when setting up and using voice mail.

Step 1: Access your mobile voicemail

Step 2: Set up your mobile voicemail

From voicemail, follow the prompts to set up your Password
, record your Name 
and your Personal Greeting
:

When prompted, enter a
password between 4 and 15 digits long
. Choose a password that is hard for others to guess. Avoid using repetitive and sequential numbers such as 1111, 1234, etc.
Note
: If this is not your first time setting up your voicemail and you forgot your password, please go to
Change or reset your mobile voicemail password
Choose whether you want to bypass your password when calling from your own phone.
Tip
: You will hear an option to “Bypass Password” every time you access your voicemail from your mobile phone. To protect your privacy and security, TELUS recommends you do not select this bypass option. If you choose not to bypass password, please press
*
when prompted.
Record your
Name
and
Personal Greeting. Tip
: Name and Personal Greeting is optional. If you do not want to record your name and personal greeting, the caller will still hear a default system greeting.
When finished, you may hang up or press
* three times
to end the call

Notes
:

Download the handy
TELUS Voicemail Quick Reference Guide
to reference features and helpful tips
Visual Voicemail is available for
iPhone
and select
Android
phones
If you are an iPhone user and updated your software version to iOS 17, you can also find out more information about
Apple Live Voicemail