Instructions for setting up voicemail on your mobile device
Your voicemail is ready to accept messages as soon as it’s added to your account. Until you set up your voicemail will hear the default system greeting. You are only 2 simple steps away from using your new voicemail!
: You will be charged regular airtime rates (or use your included minutes) when setting up and using voice mail.
Step 1: Access your mobile voicemail
To access your voicemail from your mobile device, press and hold the
key or dial your own
10-digit mobile phone number
Step 2: Set up your mobile voicemail
From voicemail, follow the prompts to set up your
, record your
When prompted, enter a
password between 4 and 15 digits long
. Choose a password that is hard for others to guess. Avoid using repetitive and sequential numbers such as 1111, 1234, etc.
: If this is not your first time setting up your voicemail and you forgot your password, please go to
Choose whether you want to bypass your password when calling from your own phone.
: You will hear an option to “Bypass Password” every time you access your voicemail from your mobile phone. To protect your privacy and security, TELUS recommends you do not select this bypass option. If you choose not to bypass password, please press
Personal Greeting. Tip
: Name and Personal Greeting is optional. If you do not want to record your name and personal greeting, the caller will still hear a default system greeting.