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TELUS Secure Business security system network issues
Learn more about the possible causes of your security system’s network and communication issues.
Your TELUS Secure Business security system communicates using a GSM or cellular network. These systems are automatically programmed to send constant communication test pings. When our monitoring station does not receive this test ping, we will contact you to inform you of the failed communication test.
Below are possible causes of the issues and resolutions for your TELUS Secure Business security system’s network issues.
Power outage
Poor cell reception
Missed test signal
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