Camera Privacy

Keeping the images captured by your cameras private

By default, the account owner is the only one who can see any cameras associated with the account. The account owner may grant access to other account members (logins) to view a camera or multiple cameras, as required.

The cameras use advanced MD5-based "digest authentication" for user authentication. For security and privacy reasons, TELUS team members cannot set a password for a TELUS Secure Business User. Since TELUS and our partner
Alarm.com
do not have access to your Wi-Fi network, we also will not have access to any images or videos captured by the cameras.

Security Tips:

  • Review and update your account member list regularly

  • Use strong passwords for Wi-Fi network

Did this article solve your problem?

Yes
No

Related articles

Tips on Identifying Spam

How to figure out if a suspicious message received on your device is spam

Wireless Public Alerting explained

Wireless Public Alerting (WPA) description and device compatibility list

Special service numbers for mobile phones — For TELUS Business customers

Canada-wide special and emergency numbers in the TELUS network

Managing service to a lost or stolen mobile device for TELUS Business customers

Learn how to suspend service for a lost or stolen phone, and how to restore it if found.

Learn about accessibility at TELUS