Reset your Personal Identification Number (PIN) for TELUS Business customers

Forgot your account PIN? No worries! You can reset it on My TELUS anytime.

Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.

: PIN can only be reset
by account administrators.

  1. Log in to
    My TELUS

  2. Select the
    My Profile
    tab from the menu

    • If you have multiple accounts with TELUS, select the desired account

    Reset your Personal Identification Number (PIN) / My Profile
  3. Select
    Forgot your PIN?

    Reset your Personal Identification Number (PIN) / Forgot your PIN
  4. From a list of emails and phone numbers tied to your account, select how you wish to receive a 6-digit verification code

    • If selecting a phone number, you can choose between

    Reset your Personal Identification Number (PIN) / Contact Method
  5. Enter the 6-digit verification code, then select

    Reset your Personal Identification Number (PIN) / Enter Code
  6. Select a new PIN 

    • Please do not select a weak PIN. Repetitive PINs (such as
      or sequential PINs (such as
      are not acceptable

    • Other examples of weak PINs
      : Last 4 digits of your phone number, date of birth, etc

  7. Enter the new PIN again to confirm

    Reset your Personal Identification Number (PIN) / Confirm PIN
  8. Select
    Reset PIN

  9. A confirmation page will display

Did this article solve your problem?


Related articles

TELUS Assist for Business customers

Learn how our virtual assistant can help get you instant answers to questions about TELUS Business services — anytime, anywhere

Add and manage streaming services with My TELUS — For TELUS Business customers

Learn how to add Stream+ and activate your streaming services using your My TELUS account.

Add or link Business services and accounts

Instructions for adding business services or accounts to your My TELUS profile

Registering for My TELUS — Other Business Services

Create a My TELUS profile to view or pay your TELUS bills, track your monthly data usage, add or make changes to your TELUS plans, get exclusive offers and much more

Automatic account withdrawals — Terms of Service for TELUS Business customers

Legal information about TELUS Business pre-authorized account withdrawals

Learn about accessibility at TELUS