Renew a Mobility Business line

Need to order a new device and get a new term for your existing phone numbers? Skip the wait and follow these simple steps to renew.

  1. Log In
    to your
    My TELUS
    profile

  2. Select
    Plans & Devices
    from the banner

    Plans and devices
  3. If you have many accounts with TELUS, ensure to
    select the one for which you will renew the line

  4. Once you’ve chosen the correct account (if applicable), select
    Mobility
    from the main menu

    Renew a Mobility Business line / Mobility Banner Menu
  5. Select the desired device type from the
    Products & Services
    drop-down menu

    Renew a Mobility Business line / Products & Services Menu
  6. Select the desired model of smartphone, tablet or smartwatch

    Renew a Mobility Business line / Device Lineup
  7. Once you select a device, you will be redirected to the device page. There you can select from available device options (if applicable) and review specifications. Make your selections, then select
    Buy now

    Renew a Mobility Business line / Device Options
  8. Review your device selections, then proceed to the next step

    • You may need to select
      Proceed to next step
      to continue

    Renew a Mobility Business line / Review Device
  9. Review
    Your information
    to ensure you are renewing a line for the desired account

    Renew a Mobility Business line / Your Information
    • Troubleshooting tip:
      If there is an error message, please review it and correct the error to proceed:

    Renew a Mobility Business line / Correct Error
    • If the following error message appears, the account may not be eligible to renew a line via self-service:

    Renew a Mobility Business line / Error Not Eligible
  10. Select your desired
    Financing term
    ,
    Bring-It-Back™
    option, and
    Upfront cost

    Renew a Mobility Business line / Cost Selections
    • If you selected to
      Apply
      Bring-It-Back™ pricing
      , check the box that appears to accept the agreement terms and proceed

    Renew a Mobility Business line / Bring-It-Back
  11. Scroll down and select
    Continue to plans

    Renew a Mobility Business line / Continue To Plans
  12. Select your desired plan from the available options

    Renew a Mobility Business line / Select Plan
  13. Select
    Continue to warranty

    Renew a Mobility Business line / Continue To Warranty
  14. Select your desired device protection, then select
    Continue to summary

    Renew a Mobility Business line / Device Protection
  15. Review your summary, then select
    Add to Cart

    Renew a Mobility Business line / Review Summary
    • Note:
      For best results, add only one transaction at a time to your cart

  16. Select
    Proceed to cart

    Renew a Mobility Business line / Proceed To Cart
  17. Review your cart, then select
    Checkout

    Renew a Mobility Business line / Review Cart
  18. Fill out all the necessary
    Customer
    ,
    Billing/Shipping
    ,
    Service
    , and
    Payment
    information, then select
    Next

    Renew a Mobility Business line / Next
    • Troubleshooting tip:
      To avoid issues, please use the same address to ship as the billing address for the credit being used to pay

  19. You will receive a follow-up email confirming the order and another with tracking details once the device is shipped

    • Note:
      Devices are shipped within Canada in 3-5 business days. You can also track the real time status of your order using the new
      Business Service Request
      form from your My TELUS profile

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