? below the ‘’Log In’’ button on the My TELUS log in page.
We’ve sent an email to an email address that you can't access
If you receive a message that indicates you need to respond to an email in order to access your account – and you cannot retrieve that email – please use an email address you currently have access to.
You don’t know your Business account number
Mobility
Your Mobility account number is on your TELUS Service Agreement, under the date. It also appears on your TELUS paper bill, under your name. If you don’t have either of these documents, please
via Chat by clicking the icon at the bottom right of this page.
Home Services
If you’re registering a Home Services account, you can find your account number on your paper bill, under your name. If you don’t have a paper bill, please
You don’t know the postal code associated with your Business account
If you’re linking a Home Services account, the postal code required is the one associated with your billing address, not your service address. It appears at the bottom of your bill. If you don’t have a paper bill, please
If you're receiving an error message when you request a verification code, please note that there's a limit to the number of code requests you can make in a given period of time. If you believe you may have exceeded this limit, wait 24 hours and try again.
Verification code via email message
If you don't receive your verification code via email message:
If you have multiple email addresses, be sure that the email address displayed on screen is the same that is associated with the account in question
Verify that you have access to the email address you provided
Check your spam/junk folder. The email is from ‘’My TELUS’’ or or ‘’Do Not Reply’’ and it may have gone there
If you still can't receive your verification code, please
If you don't receive your verification code via text message:
Verify the phone number. We cannot send a code to a phone number that is not yours, is a landline, or is a phone number outside of Canada
Check your phone service. Make sure your service plan and mobile device supports text message delivery. Delivery speed and availability may vary by location and service provider. Also, make sure you have an adequate cell signal
Check that your provider has not blocked short codes. Your mobile provider may block text messages that use short codes
If you have recently ported your mobile phone number from another mobile provider, text messaging may not work immediately. Please wait before trying again
If you still can't receive your verification code please
If you received multiple verification codes, only the newest one will work. If you requested multiple verification codes, keep in mind that it might take some time for the latest code to arrive.
You want to register or link your service but it says the account owner needs to approve your request
You need approval from the first person to link the account if you are trying to link an account that is already linked to an email address. We send an email advising them that you are requesting access. You can also get in touch with them and request approval.
If you think that you are the owner, it's possible you've previously registered and linked your service with a different email address. Try to