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Reconnecting your Doorbell Camera to the internet for TELUS Business customers

Follow our step-by-step guide on how to reconnect your Doorbell Camera to the internet

Watch this video and follow along with these instructions to help you reconnect your Doorbell Camera back to your business Wi-Fi network:

Hold the main button on your Doorbell and release it when the LED alternates green and red.
Log in to the TELUS Secure Business app.
Select
Menu
.
Select
Doorbell Camera
.
Select
Settings
.
Select
Add Camera
.
Choose your camera type and select
Next
.
Type a name for your camera and select
Next
.
Select
Skybell
from the list. Then it will scan for your Wi-Fi network.
Note
: For iOS users, go into
Settings
on your iPhone and select
Wi-Fi
. Connect to the network
SkyBellHD_XXXXXX
and then return to the Secure Business app.
If there is a notification that says “Internet may not be available”, allow the camera to connect to the
Alarm
network. Select
Connect
.
Select your Wi-Fi network from the list and enter the Wi-Fi password. Select
Next
.
The LED will double-flash orange, then alternate between blue and green for 30 seconds and finally arrive at solid green. If the LED gets stuck on the double-flash orange mode, then it is likely the Wi-Fi password was entered incorrectly.
Note
: Configuring your doorbell should take a few minutes to complete.
Make sure to
Enable push notifications
and select if you want your doorbell to trigger when the button is pushed and/or when motion is detected.
Your video feed should show up under
Doorbell Camera
on your TELUS Secure Business app.

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