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Troubleshooting for TELUS Business customers: Power light is red (ZyXEL VGS - 1432)

All of my business devices cannot connect to the Internet

Power light is red

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes,
    restart your modem
    .

  2. If restarting your modem does not rectify the issue,
    reset your modem
    :

    • With a pin or a needle, press the
      Reset
      button on the back of the modem for 30 seconds or until the lights turn off on the front.

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your
network name and password
.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
 in order for us to find and fix the root cause of your problem.

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