Skip to content
Skip to search
Click here to find out how the potential Canada Post Strike may impact your order
Personal
Small & Medium Business
Small & Medium Business (1-100)
Commercial (101+)
Partner Solutions (Wholesale)
Health
Agriculture & Consumer Goods
Social Impact
Login
Login
Log in
My TELUS
TELUS Business Connect
TELUS Secure Business
IoT Marketplace
Support
Support
Support
BC
Location
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon
Mobility
Internet & TV
Phone
Security
Managed IT
Anniversary Sale
Search Button
Cart has 0 items
Cart
Cart has 0 items
Cart
Click here to find out how the potential Canada Post Strike may impact your order
You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.
Business Support
Troubleshooting for TELUS Business customers: Power light is red (ZyXEL VGS - 1432)
Troubleshooting for TELUS Business customers: Power light is red (ZyXEL VGS - 1432)
All of my business devices cannot connect to the Internet
Power light is red
Try the following steps:
If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes,
restart your modem
.
If restarting your modem does not rectify the issue,
reset your modem
:
With a pin or a needle, press the
Reset
button on the back of the modem for 30 seconds or until the lights turn off on the front.
Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your
network name and password
.
Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
in order for us to find and fix the root cause of your problem.
Did this article solve your problem?
Yes
No
Related articles
TELUS Business Connect Mobile App Privacy Statement
This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.
Learn about accessibility at TELUS
function assign() { [native code] }